The IT Nerd

I guess that Seagate has decided to not be like Nvidia when it comes to their flakey hard drives that I posted about last week. Seagate has a support page set up to point customers to the resources they need to deal with the issue, plus they’re offering free data recovery services to those who have bricked hard drives. I was going to post links to the relevant documents, but when I try to go to them this is what I get:

Way to go Seagate. You have a some info and a fix, but you can’t get that info and fix to your customers because your knowledgebase has been Slashdotted. Awesome! Therefore I will post links from The Register and Gizmodo who broke this story. Those stories have links in them that should work. Eventually.

It’s amazing what happens when a bunch of pissed off people post their experiences about a company publicly. Then the story gets picked up and replicated all across the Interwebs. But, I will point this out. While I do applaud what Seagate has done to resolve the problem,  Seagate should have come out and dealt with this far earlier. Instead they denied the problem even existed, leaving everyone in the dark and with a bad taste in their mouth. Also, make sure that when you have a fix and updated info, you can get that info to your customers. Otherwise people like me will point out how half assed your response is that you need to step up your game.

Let this be a lesson to companies who have an problem. You’re not a bad guy for having a problem with your products and dealing with them in an up front manner. In fact, you’re a great guy when you do that. You only become a bad guy when you cover up your problems and lie to your customers.

UPDATE: This link to Seagate’s site seems to be working intermittently.

This entry was posted on January 19, 2009 at 11:24 am and is filed under Commentary with tags Seagate. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.