The IT Nerd

I just saw this on the MobileMe Status page a few minutes ago:

“We have completed restoring Mail service, including historical messages, to all of the 1% of affected members. Thank you all for your extreme patience during this trying time. If you have been affected by this issue and are still having problems we have established a dedicated chat line to reach a MobileMe Mail specialist for help. Please use this dedicated chat line for Mail issues only. By completing this restoration of Mail services, we hope we have put the vast majority of MobileMe Mail problems behind us and can now focus on improving other aspects of this new ambitious service.”

This will hopefully mark the end of the circus that has surrounded the MobileMe rollout which resulted in a high profile mail outage, sync issues, stealth installs of software on Windows machines, and less than favorable reviews from Apple fanbois, among other issues. But the question is, can Apple recover from this in the long term and will MobileMe users forgive Apple for all of this?

UPDATE: According to this article from Wired, users are claiming that the issues with MobileMe are not fixed and they are not receiving help from Apple via the chat line that they were told to use if they were still having problems. A thread on Apple’s discussion board as well as the AppleInsider message board seems to echo this.

This entry was posted on July 30, 2008 at 9:14 am and is filed under Commentary with tags Apple, MobileMe. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.