As promised, I have an update on the customer who posted a comment asking for my for assistance with an issue that he was having with Virgin Mobile. I received an e-mail today form Jeremy at Virgin Mobile:
Hey guys –
Christopher, I just talked with Krista in Customer Care and she said she’d talked with you and everything is sorted out.
I just really want to make sure that you’re happy and that everything it taken care of. Can you send me a quick email back to let me know if you’re good?
I’m just waiting to hear back from the customer to make sure that the issue is truly solved. But it looks promising so far.