Here’s another plot twist in a story that has had a number of plot twists. T-Mobile posted this message on their Sidekick forum this morning:
We are pleased to report that we have recovered most, if not all, customer data for those Sidekick customers whose data was affected by the recent outage. We plan to begin restoring users’ personal data as soon as possible, starting with personal contacts, after we have validated the data and our restoration plan. We will then continue to work around the clock to restore data to all affected users, including calendar, notes, tasks, photographs and high scores, as quickly as possible.
I guess this means that they had a backup after all? Or does this mean that the sabotage angle of this story was bogus? Or perhaps they found who did it and “encouraged” them to help resolve the issue? Seriously, you have to wonder how they went from all the data being lost to most if not all the data being recovered in such a short space of time. We’ll never get answers to those questions I suspect.
In any case the proof is in the pudding as they say, so we’ll see if everything comes back up for users. It would likely go a long way to mitigating those lawsuits that were filed yesterday. Sadly for T-Mobile and Microsoft, it will do nothing to stop users from running to buy a Blackberry or iPhone on another carrier. Nor will it stop the damage to their respective reputations. The damage has already been done on those fronts.
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This entry was posted on October 15, 2009 at 7:08 am and is filed under Commentary with tags Microsoft, Sidekick, T-Mobile. You can follow any responses to this entry through the RSS 2.0 feed.
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Most If Not All Sidekick Data Recovered Says Microsoft…. O Rly?
Here’s another plot twist in a story that has had a number of plot twists. T-Mobile posted this message on their Sidekick forum this morning:
We are pleased to report that we have recovered most, if not all, customer data for those Sidekick customers whose data was affected by the recent outage. We plan to begin restoring users’ personal data as soon as possible, starting with personal contacts, after we have validated the data and our restoration plan. We will then continue to work around the clock to restore data to all affected users, including calendar, notes, tasks, photographs and high scores, as quickly as possible.
I guess this means that they had a backup after all? Or does this mean that the sabotage angle of this story was bogus? Or perhaps they found who did it and “encouraged” them to help resolve the issue? Seriously, you have to wonder how they went from all the data being lost to most if not all the data being recovered in such a short space of time. We’ll never get answers to those questions I suspect.
In any case the proof is in the pudding as they say, so we’ll see if everything comes back up for users. It would likely go a long way to mitigating those lawsuits that were filed yesterday. Sadly for T-Mobile and Microsoft, it will do nothing to stop users from running to buy a Blackberry or iPhone on another carrier. Nor will it stop the damage to their respective reputations. The damage has already been done on those fronts.
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This entry was posted on October 15, 2009 at 7:08 am and is filed under Commentary with tags Microsoft, Sidekick, T-Mobile. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.