Bye Bye Bell! – Part 8
I thought it was all over between Bell and I given everything that has gone on. But I came home last night and discovered I was wrong. My wife showed me an white envelope with no return address and a real stamp (as opposed to a machine printed stamp). When I looked at the contents, it was a card from Bell saying that they had not forgotten us and highlighting the following:
- They have the fastest Internet available
- They have the most reliable phone service that works even in blackouts unlike cable
- They now have TV service with PVRs
I’m pretty sure that Rogers might want to argue the middle point.
Plus they were now offering us home phone for $19.95 a month for 12 months as part of a Bell bundle which could save us as much as $25 a month.
Wow, they’re really making an effort to get us back as a customer. And to top it off, they’ve resorted to a tactic that makes it more likely for you to open the envelope and read what they have to say. If they cared that much, they should have made the same effort to keep us as a customer as opposed to the way they treated us when our phone service went down. We would not have left if that were the case, although we would have complained that their prices for home phone were still too high.
As for our Teksavvy Home Phone serivice, no complaints. That’s a good thing.
July 10, 2010 at 8:02 pm
I do find it strange that some companies (Bell especially) seem to try hard to win back customers they have lost, but don’t make an effort to keep them before they leave. As you say it would be MUCH easier to offer something to keep a customer than to get them back after they have left. Odds are if someone has left and is happy they won’t be going back. Bell lost their chance.
I do think that Bell (or any landline provider/Bell reseller) does have the most “reliable” phone service that works even in blackouts unlike cable. Sure with cable you have a battery back up, but if the power failure is long enough that will run out. I personally wouldn’t be interested in a non-landline phone service. If I was going to that, I’d just go to a cheap VOIP service and save some $$$ over Rogers offerings. Also with Rogers home phone, you’d need to pay for a dry loop if you have DSL internet.