While I did post a story that did a post mortem of Rogers multi day outage that affected who knows how many TV, Internet, and home phone customers yesterday, that shouldn’t imply that this crisis is over. I say that because Rogers appears to still be trying to bring people back online based on these Tweets that just popped up from the Rogers Helps Twitter account:
1/3:
Update: Our TV and Internet customers who were experiencing a delay in connecting to the network are up and running.— RogersHelps (@RogersHelps) October 26, 2017
2/3:
We’re processing a few hundred of the remaining Home Phone customers & working through our current customer orders for new— RogersHelps (@RogersHelps) October 26, 2017
3/3 installations and service. We sincerely apologize for the inconvenience and appreciate your patience.
— RogersHelps (@RogersHelps) October 26, 2017
To be frank, I am not sure that customers who have been off line for over a week have any patience left. Take these Tweets for example:
@RogersHelps Day 7. still no internet. still no answers or eta… great job Rogers
— shai burstein (@shai_burstein) October 26, 2017
https://twitter.com/QuibJ/status/923389388486213634
@RogersHelps going on 5 days with no internet after switching modem and no end in sight
— Griffin (@GriffinLacey1) October 26, 2017
@RogersHelps we have been without internet for a week now when are you going to fix this issue its ridiculous #rogersoutage
— Haley (@managingboys) October 25, 2017
Now based on the people that I’ve spoken to, Rogers has made significant progress in terms of resolving this. So hopefully Rogers gets the remaining customers who are still out online in short order. As in today. Because the longer this goes, the worse it gets for Rogers. Both from a PR standpoint and from a financial one as well.