Archive for September, 2018

2016 Hyundai Tucson – A Three Year Update

Posted in Products with tags on September 30, 2018 by itnerd

Today marks three years since my wife and I purchased our 2016 Hyundai Tucson, and I wanted to provide an update on what our experience has been with the vehicle. The reason being is that I feel that it is important to see how reliable a vehicle is as it ages as that will govern things like if I will buy another vehicle from the same brand, or if I will speak positively or negatively about the vehicle when asked.

First of all, let’s have a look at the Tucson three years in and freshly detailed by Vanquish Car Care. You can also see the Yakima roof rack that my wife and I use to transport our bikes to and from our rides:


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I still love the looks of this vehicle after three years. It’s classic, but at the same time it’s a bit edgy with the character lines down the side . I think that this is a look that will still look good for years to come as it isn’t the “flavor of the month” from a car design perspective.

Now let’s get the negative stuff out of the way. Which really isn’t all that negative. But still merits mentioning. Specifically:

  • The turn signal switch would sometimes not work at all when you used it to indicate a left turn, or it would work and stop working. A number of people on the Hyundai Forum had exactly the same issue which prompted me to take it to the dealer. But in my case it took two visits to the dealer before they could replicate the problem. Then it took three weeks to get a replacement switch in, only to discover that it was the wrong switch that they ordered. Which meant I had to wait another week to get the proper switch in to resolve the issue.
  • The drivers door handle started to require two pulls to open. Of interest, a few other people on the Hyundai Forum had the same issue. The dealer traced the issue to a door actuator going bad. But they didn’t have the parts in stock. But he offhandedly mentioned that if I had a Santa Fe he has the part in stock because “they go bad all the time.” Food for thought quite clearly. The part was ordered and came in 2 days later and that solved the issue.
  • Frequent readers might recall that when my wife and I were travelling across the country last year, the AC would stop working part way through our drives. At the time we thought it was user error. But in reality, it was a issue that Hyundai had not only documented, but launched a service campaign to fix. And the fix was to update the software that runs the climate control system and to replace the Evaporator Temperature Sensor with an improved version. This did not impress many on the Hyundai Forum who paid out of pocket for the later to fix their AC issues.
  • I had a clunking sound coming from the front end of the car which was more pronounced if I was turning right at the time. It took the dealer a few tries to figure out what was going on, but they finally traced the issue to the sway bar links going bad. Apparently they’re considered to be a consumable item and replacing them makes this issue go away. It also means that I can expect this to happen again.
  • The Tucson has had the dual clutch transmission software updated a couple of times to try and address long standing complaints that some owners have with it. Specifically that at low speed it is jerky and that it in certain situations can cause the Tucson to stall. In my case, I love this transmission as it shifts quickly and is great on gas. While I have seen the low speed jerky behavior at times in stop and go traffic, I have not see the stalling issue. Plus many other dual clutch transmissions that I have tried have had similar behavior from my experience. Thus it doesn’t bother me. But I can see how it might bother others. Having said all of that, it appears that Hyundai has given up using this transmission in the Tucson as they are going to the engine/transmission combo that is in the Santa Fe when they refresh the Tucson for the 2019 model year. What they are going to is a six speed torque converter style transmission and an engine that is up on horsepower but unfortunately down on torque. I should note that the turbocharger is gone too as this is a normally aspirated engine. Plus you can expect that fuel economy will go down too as there’s one less gear to work with and this is a bigger displacement engine.
  • This is more of an annoyance than anything else, but the key fob is super sensitive. You can open the rear hatch by accident simply by having it in a the pocket of a tight fitting pair of pants with other objects in said pocket. The worst thing is you’ll never know this happened until you go out to your car and discover it open. Hopefully with all your stuff still in the vehicle.

Now am I upset at any of the above. Sure they’re annoying. But cars are machines. And machines break. The only part that should be a cause for concern is that it in a couple of cases, it took weeks to get parts which seems to be a pattern with Hyundai Canada that started when the blind spot monitoring system went bad. Which at the time I said this:

That’s a major #fail as a car company the size of Hyundai should have a parts inventory that allows dealers to get parts quickly so that their customers can get their issues resolved in a timely manner. Hyundai has stepped up its game to make their cars ones that scare car companies in America, Japan, and Germany. But when it comes to parts availability, they seriously need do something about that if they want to be considered a top tier car manufacturer. 

I said that in 2016 and that commentary still applies today. Hopefully Hyundai Canada makes some changes on that front to improve the customer experience.

Here’s the upshot. All of the above was covered by Hyundai’s five year warranty. So we were not out of pocket for any of it. Plus we have two years of extended warranty coverage on top of that in case anything else goes wrong.

Now here’s the positives. This is a great highway vehicle. It’s excellent for road trips as my wife and I drove it to Newfoundland and back last year and enjoyed the experience. Not to mention other road trips like the one to Prince Edward County and to Ottawa and the 1000 Islands. It feels solid and handles exceptionally well. It’s great on on gas and has a lot of get up and go to it. Plus it’s roomy as I’ve been able to take four other adults in the vehicle with ease. Maintenance costs have been decent when it comes to things like oil changes and other routine service as well. But the biggest thing is that people comment on how upscale the Tucson feels, especially with the dual pane sunroof that it comes with.

The Tucson has aged extremely well. None of the interior looks worn and that includes the leather. Of course some of that might be due to the fact that I have it detailed once a year or more. From an engine perspective, it’s still quiet and mechanically sound. That’s important because what brought us to the Tucson was the oil burning problems that our previous vehicle that was made by Toyota had. And the fact that the company would not address because it wasn’t burning enough oil. For the record, I have had zero oil burning issues with the Tucson. As in zip, zero, nada. That’s a very good thing.

Gripes? Well, it doesn’t come with tire pressure monitoring. To be fair, that’s not required in Canada. But when most if not all of your competition in Canada comes with tire pressure monitoring and you don’t, you need to up your game. It also has only one USB port which means that you’ll have to grab a couple 12V to USB chargers to keep all your devices charged. But those are really minor gripes on an otherwise stellar vehicle.

Now I have made some modifications or “mods” as the kids would say to the vehicle. Now before I get into what those modifications are, let me say that they are very minor in comparison to the people who put bigger turbos, new suspensions and the like in their cars. And in no way will anything I do void my warranty and cause issues later on. But these “mods” will enhance the vehicle in ways that will improve the driving experience and comfort. Not to mention make it look even more upscale than it already is.

For starters, I wasn’t happy with the brightness level of the headlights. On dark country roads they were fine, but in the city you would never know that they were on. So I enlisted the help of this guy who works out of his home. He isn’t the fly by night sort as he is fully insured and knows what he is doing. He upgraded the HID headlight bulbs from 4300K to 6000K as well as installed these LED fog lamp bulbs that I got from Amazon which made the light output match the 6000K headlight bulbs. For bonus points, I also replaced the high beam bulbs with whiter ones from Amazon to complete the look. The net result was this:


This gave me the brightness levels that I wanted and it also enhanced the look. As a bonus, everything is still legal which is really important.

The next thing I did was the backup lights. I converted them to these LED light bulbs from Amazon as not only does it enhance the look of the vehicle, but LED lights use less power and last longer. In theory, I should never have to replace any of the LED bulbs that I installed (more on the other LED bulbs that I installed in a moment). It was a fifteen minute job that I did myself to get this result:


As you can see, the backup lights which sit under the brake lights (which interestingly enough are LED lights straight from the factory) are very white and bright. I should also point out the license plate lights which I used these LED bulbs to get the look that you see, and those only took five minutes to do.

The final thing that I did externally is to convert the front and rear turn signals to LED as well. That was a bit more of a challenge as modern cars monitor the lights to see if the bulb has burnt out. And putting in LED lights often cause those warnings to appear and the bulbs to blink way faster than they should (which is known as hyperflashing). The common fix for that is to splice in a resistor into the wiring to the bulbs to fool the car into thinking that it has an incandescent bulb installed. Or use an error cancelling device to achieve the same effect. But I didn’t want to go either of those routes. Thus while it took a bit of hunting around, I found LED bulbs from this Korean based company which would be plug and play. Here’s a video of the result:

That takes care of the exterior. Now onto what I did to the interior. To give myself some extra storage space, I replaced the fuse box cover to the left of the steering wheel with this one which gave me space for my gas cards.

fuse box tray

Then I got this center console tray to give myself some extra storage for the center console as I was able to put my frequently used items in it.

center tray

Now over to the cool stuff. I replaced the pedals with stainless steel sport ones to make the Tucson look more upscale. Mainly because the footwell area looked kind of dark and boring. Plus in Korea, the Tucson comes with sport pedals in the upper trim levels. Not to mention that the sister vehicle to the Tucson which is the Kia Sportage comes with these pedals in Canada. I used an OEM part to do this so that there would be no issues and it took 20 minutes of work with a socket wrench to get this result:


This looks far more upscale. The final thing on my task list was to convert the interior lighting to LED bulbs. Now Hyundai did do some of this for me by having LED lights for most of the interior. But for whatever reason, they missed the vanity lights, glove box light and rear cargo area light. Which meant that there was a yellowish light which was noticeable because LED areas of the interior had a very crisp white light to it. These bulbs were very easy to swap out and here’s the results starting with the rear cargo area light:


The glove box light:

IMG_0149.jpgAnd the vanity light:


None of what I did required anything like splicing of wires, drilling or the like. It was all plug and play with the help of the odd screwdriver or socket wrench. But they all made a difference in terms of how the vehicle looks and how comfortable I feel in it.

So, let me answer the central question. Would my wife and I purchase the Tucson again? The answer is yes. It has been great to us and we’ve enjoyed having it and look forward to many more years of it being a central part of what we do. Hyundai really nailed it with the Tucson which is little wonder why we see so many of them on the road. Clearly they have a winning formula that resonates with buyers in the compact SUV space.



iOS 12 Has A Passcode Vulnerability That Exposes Contacts And Photos…. If You Can Execute It

Posted in Commentary with tags on September 29, 2018 by itnerd

This isn’t the first time that iOS has had a passcode vulnerability. But this one is kind of interesting. Assuming that you have physical access to a iPhone running iOS 12, an attacker could get access photos and contact details on a locked iPhone. Here’s the video:

The vulnerability exists in all iPhones and is even in the latest iOS 12.1 beta that is out there. Thus this is a problem that hasn’t been fixed yet. And as you can tell from the video, it’s not easy to execute. Thus that reduces the chance of it being exploited widely. Still, you should take precautions by disabling Siri at the lock screen. Hopefully Apple fixes this soon.

Infographic: Ecommerce Trends That You Cannot Ignore

Posted in Commentary on September 29, 2018 by itnerd

According to the predictions of eMarketer in 2016, the e-commerce industry is all set to experience double-digit growth in 2020!

As an e-commerce store owner, there are endless possibilities in the industry which you can use to your advantage. To help you out, our friends at Subscriptionly created an interesting infographic with the most significant ecommerce trends you should keep a tab on!

Seamless Integration Of Machine Learning And AI

For quite some time, more and more startups from Silicon Valley have been focusing on machine learning and AI. It is expected that both of these technologies will continue to disrupt the ecommerce industry in the coming years and make online shopping a swifter and easier process.

Mobile Checkout Continues To Grow

This list would not be completed without the mention of mobile checkout and payment systems which are increasingly popular year after year.

In addition to mainstays like Google Pay and Apple Pay, there are also many other mobile payment platforms, including those that deal with cryptocurrencies.

Voice Search On The Go

Voice search is another important technological area which has recently experienced significant growth. It is expected that voice-enabled technologies and devices will lead innovation in the mobile e-commerce industry this year.

The use of Google Home and Amazon Echo is on the rise. According to a report, 24% of consumers own these devices and use them to make purchases, while 33% plan to buy them in 2018!

Faster Shipping

One thing which provides brick and mortar stores an edge over the ecommerce stores is the shipping. Unlike brick and mortar stores, ecommerce retailers have to continually think of new and innovative ways to improve shipping services and beat the competition. However, according to the most recent e-commerce stats and trends, this gap is expected to be bridged in the coming years.

The launch of Amazon Prime deliveries has disrupted the market to a large extent. Amazon recently shipped five pints of ice cream in just nine minutes and a forehead thermometer in just eight minutes, which is truly astonishing.

So, What Are You Up To?

These are some amazing e-commerce trends that will continue to grow in popularity in the next few years.

To have a deeper insight into this subject, take a look at the informative infographic on e-commerce trends below!


BREAKING: Facebook Pwned… 50 Million Accounts Affected…. Time To Join Team #DeleteFacebook If You Haven’t Already

Posted in Commentary with tags on September 28, 2018 by itnerd

Facebook’s issues have just got a whole lot worse with the announcement that its engineering team on Tuesday discovered that hackers exploited a vulnerability in their code to allow them to steal Facebook access tokens for almost 50 million accounts.

Trivial this is not.

The specific vulnerability is in the “View As” code, which is a feature designed to let people see what their profile looks like to someone else. This functionality has been patched and disabled for the time being. It is not clear whether the accounts affected were misused or have had information accessed at this time and Facebook does not know who executed the attacks. Which means that there are a whole lot of unanswered questions.

Facebook is “sorry this happened” and that people’s privacy and security “is incredibly important.” They say that no one needs to change their passwords, but I would do so anyway… Assuming you trust these guys to protect your personal info. Because I sure don’t and neither should you. Which means the number of people on Team #DeleteFacebook is about to grow by leaps and bounds.

Review: Dalinch Apple Watch Stainless Steel Mesh Milanese Loop

Posted in Products with tags on September 28, 2018 by itnerd

I have to admit that I like the look of the Milanese Loop on the Apple Watch. There’s one slight problem. Much like other Apple Watch bands that Apple sells, it is insanely expensive at just under $200 CDN. So I looked for a quality alternative and I believe that I found it in the form of the Dalinch Apple Watch Stainless Steel Mesh Milanese Loop which by comparison is only $20 CDN on Amazon:

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Right out of the gate, this looks and feels like the Apple Milanese Loop having seen, touched and worn one in the Apple Store recently. It feels comfortable and looks extremely stylish. The build quality is excellent. I found the magnet that holds it on your wrist is very strong and I never am worried about it falling off. It also aligns perfectly with the rest of  the band which shows that they put some effort into making this a quality product.

Bottom line: If you want a Milanese Loop on your Apple Watch without paying Apple’s outrageous prices, the Dalinch Apple Watch Stainless Steel Mesh Milanese Loop is the way to go. They come in sizes that fit every Apple Watch from the original one to the brand new Series 4. It will be the best $20 CDN that you’ll spend.

UPDATE: This band seems not to available on Amazon anymore.

Darktrace receives Series E funding

Posted in Commentary with tags on September 27, 2018 by itnerd

Darktrace, the world’s leading AI company for cyber defense, has today announced that it has raised $50 million in Series E funding at a valuation of $1.65 billion. The investment is led by Vitruvian Partners with participation from existing investors KKR and 1011 Ventures.

Darktrace continues to define the cyber defense market, with the world’s first autonomous response technology. Darktrace Antigena responds within 2 seconds to the earliest signs of threat and its adoption has increased by 30% in the last quarter. New capabilities include autonomous response for cloud, as well as protection against sophisticated email attack campaigns with the recently launched Antigena v2. Since its last funding, Darktrace has more than doubled its number of deployments and is now finding threats that other tools miss in over 7,000 networks.

The company’s rapidly growing roster of customers includes eight major international airports including London Gatwick Airport and Milan-Bergamo Orio Al Serio International Airport, the world-leading Science Museum Group, as well as a number of global financial institutions such as AIG, AEGON Sony Life Insurance and Ipreo.

Having ushered in a new era for cyber defense, Darktrace has grown its employee headcount by 60% in the last 12 months, now standing at over 750 employees worldwide. Seeking to meet the global demand for its technology, the company has accelerated its global operations, opening eight new offices in the last year including locations in Los Angeles, Mexico City and São Paulo as well as tripling the size of its Asian headquarters in Singapore. This latest round of funding will drive further international expansion and development.

Darktrace is the world’s leading AI company for cyber defense. Created by mathematicians, the Enterprise Immune System uses machine learning and AI algorithms to detect and respond to cyber-threats across diverse digital environments, including cloud and virtualized networks, IoT and industrial control systems. The technology is self-learning and requires no set-up, identifying threats in real time, including zero-days, insiders and stealthy, silent attackers.

Cyber Florida’s to Host Florida Cyber Conference 2018

Posted in Commentary on September 27, 2018 by itnerd

The Florida Center for Cybersecurity (Cyber Florida) will host Florida Cyber Conference 2018 at the Tampa Convention Center on October 10–11. The center’s fifth annual conference, Florida Cyber Conference 2018, will welcome hundreds of cybersecurity practitioners, executives, policymakers, educators, students, and other industry stakeholders for a day and a half of sessions, panel discussions, and networking. Registration is open now at, and ticket prices are $25 for military personnel and students, $60 for government personnel and educators, and $125 for general admission.

This year’s conference highlights include the following:

  • Keynote Address, “Thriving in the Cyber Age,” presented by Chris Inglis, Distinguished Visiting Professor, Center for Cyber Security Studies, US Naval Academy, and former NSA Deputy Director
  • Opening Discussion, “The Future of Cybersecurity,” led by Vice Adm. Mike McConnell (USN, Ret.), former Director of National Intelligence, with guests Manny Medina, CEO of Cyxtera, and Roland Cloutier, Staff VP & Global Chief Security Officer of ADP
  • Twenty sessions across five tracks: Emerging Technologies; Practitioner; Human Aspects; Community; and Governance, Risk, and Compliance
  • Sessions on crisis management, risk and control assessments, cyberciminalsyndicates, workforce development, blockchain and cryptocurrency, social engineering, IoT, threat hunting, and more
  • Panel discussions on gamification and workforce development, GDPR, cybersecurity law and policy, cryptography, the multidisciplinary approach to cybersecurity
  • Speakers from ReliaQuest, KnowBe4, IBM, Raymond James Financial, FBI, NICE, University of Miami, EY, Bank of the Ozarks, IARPA, Merit Network, University of South Florida, Circadence Corporation, and St. Petersburg College
  • A pre-conference workshop, CyberSecure My Business™, led by the National Cyber Security Alliance
  • The Duel Factor Challenge on-site capture-the-flag competition and hands-on cyber range demonstration

Visit for complete conference details, to register, and to become a sponsor or exhibitor.

Review: Twelve South TimePorter

Posted in Products with tags on September 27, 2018 by itnerd

Now I’ve had several Apple Watches over the last couple of years. But what I haven’t had is a way to organize the accessories. Namely the charger and the two alternate watch bands that I own. In fact, I misplaced one of them lately and it took about two days to find it. Since I figured that enough was enough on that front, I decided to do something about it. So I bought the Twelve South TimePorter:


It looks like an eyeglasses case, but don’t be fooled, It’s actually quite a clever case with a fair amount of versatility. It’s made of leather (vegan friendly leather if that matters to you) You’ll note the black dot in the center of the case. That’s there for a reason:


If you fold it back like I have you can put an Apple Watch charger in it. Thus making the case capable of charging an Apple Watch. You’ll note the cut outs on the left and right sides of the case, you can run the USB connection neatly through them to charge it using a USB charger of some description. Which by the way if you use the Apple supplied one fits just fine in this case.


And if you use the more upscale Apple Watch charger, the chrome that it has adds a bit of bling to the TimePorter.


But the versatility doesn’t end there. If you have a power bank that is thin and long like the one that I am using in the above picture, then it will fit inside the TimePorter making it a portable Apple Watch charger which can top off your Apple Watch with juice should the need arise.


You basically lay the Apple Watch on top of the charger like this and assuming it is plugged into a power source, it will charge. You can even fold it up to a 45 degree angle to use it as a display stand which is a great use case for a hotel room.

There’s one other trick that the TimePorter capable of:


It is capable of storing your Apple Watch bands in one place. That’s personally why I got the TimePorter. But the fact that the TimePorter is so versatile is a total win for Apple Watch owners. It’s $60 CDN or $40 USD and is available from the Twelve South website or from selected retailers. Their website only seems to list black as a color option, but I got this white one at a local retailer. Thus you may want to look around. If you travel and you need a place to stash your accessories and watch bands. Or you want a cool portable charger, the TimePorter is a must get.


InsureMyTrip’s Machine Learning Technology Finds The Right Travel Insurance

Posted in Commentary on September 26, 2018 by itnerd

InsureMyTrip, the first and only travel insurance comparison site using machine learning technology to create a personalized experience for travelers, released the latest upgrade to its groundbreaking recommendation engine today.  The newest version now automatically filters thousands of travel insurance plans in order to predict which plans are most appropriate and relevant for those traveling during hurricane season to storm-prone destinations, like the Caribbean.

The technology was first announced by InsureMyTrip CEO Jim Grace to industry leaders during a CES 2018 event. It is the first time predictive models and machine learning techniques are being applied to travel insurance comparison.

In addition to hurricane filtering, this enhanced version also better identifies specific coverages based on the user’s profile. For example, cruisers are typically concerned about missing the ship’s boarding time due to a flight delay or missed connection. The recommendation engine has already “learned” this attribute and will use this type of data to make a more intelligent decision, on behalf of the customer requesting a quote, and offer a travel insurance plan that will also include various missed connection and travel delay benefits.

How Hurricane Coverage Works
Travelers who purchase traditional travel insurance prior to a storm forming may receive reimbursement of pre-paid, non-refundable trip costs if they must cancel a trip due to severe weather-related issues that are covered under the trip cancellation benefit. Here are some examples:

Flights are grounded: Many plans may cover a traveler when common carriers such as airlines or cruise lines cease service due to weather. The cessation of services typically must be for a certain number of consecutive hours, usually 24-48.

The resort is in the path of a hurricane: A few plans will cover a traveler when the traveler’s destination is under a National Oceanic and Atmospheric Administration (NOAA) issued hurricane warning within 24-48 hours of the departure date.

Hotel or resort is impacted: Many plans may cover a traveler when a hotel, resort, or vacation rental is devastated and made uninhabitable by a storm.

Home is badly damaged: Many plans offer coverage when the primary home of a traveler sustains destructive storm damage that renders the home uninhabitable.

It’s simple. InsureMyTrip finds you the right travel insurance plan, every time. InsureMyTrip is the authority on travel insurance. They are committed to empowering travelers to make the best possible insurance decisions by leveraging their technology, data intelligence, and expertise.

A Brand New Extortion Phishing Scam Is Making The Rounds….. Here’s How Not To Become A Victim

Posted in Commentary with tags on September 26, 2018 by itnerd

It now appears that there’s a brand new extortion phishing scam that’s out in the wild. like the last two that I told you about, this one plays on the fact that you might have surfed for porn and that you might of done something else related to that. In other words, it is playing on your guilt. Here’s the text of the latest scam email:

I’m a member of an international hacker group.

As you could probably have guessed, your account [Email Redacted] was hacked, I sent message you from it.

Now I have access to you accounts! You still do not believe it?
So, this is your password: [Password Redacted] , right?

Within a period from July 5, 2018 to September 21, 2018, you were infected by the virus we’ve created, through an adult website you’ve visited.
So far, we have access to your messages, social media accounts, and messengers.
Moreover, we’ve gotten full damps of these data.

We are aware of your little and big secrets…yeah, you do have them. We saw and recorded your doings on porn websites. Your tastes are so weird, you know..

But the key thing is that sometimes we recorded you with your webcam, syncing the recordings with what you watched!
I think you are not interested show this video to your friends, relatives, and your intimate one…

Transfer $700 to our Bitcoin wallet: [Bitcoin Wallet Redacted]
I guarantee that after that, we’ll erase all your “data” 😀

A timer will start once you read this message. You have 48 hours to pay the above-mentioned amount.

Your data will be erased once the money are transferred.
If they are not, all your messages and videos recorded will be automatically sent to all your contacts found on your devices at the moment of infection.

You should always think about your security. We hope this case will teach you to keep secrets.
Take care of yourself.

Now in this case, the so called hacker has the password of the user. That’s to add some perceived legitimacy to the email. But chances are they don’t know anything more than that. Thus the first thing that you should do if you get one of these emails is to change the password to any email or online service that is associated with that email. And if you’re wondering how they got your email and password, it was likely part of a data breach. You can find out which one by going to and typing in your email address. It will likely come back with the fact that you’ve been part of a data breach that includes your email address and password.

Now under no circumstances should you pay up. The main reasons are that not only does it make the scumbags behind this scam want to keep doing it, but because many BitCoin exchanges or ATMs do not require you to verify your identity. Thus there’s no way for the scammer to tie you to the money that they could get from you. Which means that they have no way to delete the data that they allegedly collected if you pay them. Which means that they’re lying about having data on you. Thus never pay these scumbags a single cent.

Next up is the purported use of the webcam to record the victim. It is possible to remotely take over a webcam in a laptop. If you’re the least bit paranoid about that, cover yours with tape. Or you can disable it entirely. Ditto for the microphone as well.

Finally, if you’re the least bit concerned about whether your system is compromised, consult a computer professional and have them check things over. It would also be a good idea to make sure your anti-virus is up to date and fully functioning as well.

The bottom line is this. These scumbags want you to be the 1% of people who fall for something like this because they make lots of money off that 1%. Don’t be a victim. Don’t respond. Don’t pay them. Just ignore them and make sure that whatever password that they have isn’t in use by any of your online accounts. They are scumbags and don’t deserve your attention or more importantly your money.