OpenText a global leader in Enterprise Information Management (EIM), today announced the availability of OpenText Qfiniti for Amazon Connect, a self-service, cloud-based contact center solution that enables any business to deliver better customer service at a lower cost. OpenText Qfiniti is available now on AWS Marketplace.
OpenText Qfiniti provides organizations using Amazon Connect with a robust SaaS workforce optimization solution, including full call playback and advanced analytics. Qfiniti offers enterprise-class capabilities including contact center recording playback, custom quality monitoring forms, desktop screen capture, user configurable muting and masking of voice and screen activity for payment card industry compliance, and advanced analytics.
OpenText enables organizations to gain insight through market leading information management solutions, on-premises or in the cloud. For more information about OpenText visit opentext.com.
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This entry was posted on October 23, 2018 at 5:03 pm and is filed under Commentary with tags OpenText. You can follow any responses to this entry through the RSS 2.0 feed.
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OpenText Qfinity On Amazon Connect Enables Intelligent & Connected Customer Service
OpenText a global leader in Enterprise Information Management (EIM), today announced the availability of OpenText Qfiniti for Amazon Connect, a self-service, cloud-based contact center solution that enables any business to deliver better customer service at a lower cost. OpenText Qfiniti is available now on AWS Marketplace.
OpenText Qfiniti provides organizations using Amazon Connect with a robust SaaS workforce optimization solution, including full call playback and advanced analytics. Qfiniti offers enterprise-class capabilities including contact center recording playback, custom quality monitoring forms, desktop screen capture, user configurable muting and masking of voice and screen activity for payment card industry compliance, and advanced analytics.
OpenText enables organizations to gain insight through market leading information management solutions, on-premises or in the cloud. For more information about OpenText visit opentext.com.
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This entry was posted on October 23, 2018 at 5:03 pm and is filed under Commentary with tags OpenText. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.