Archive for May 4, 2019

OpenText’s New Cloud & Hybrid Offerings For SAP Solutions

Posted in Commentary with tags on May 4, 2019 by itnerd

OpenText has announced the immediate availability of OpenText Core for SAP® SuccessFactors® solutions – a native cloud offering delivered via the latest OT2 release. The OT2 release allows for rapid construction of purposefully built cloud applications which transform business workloads through a micro services-based platform that extends existing cloud applications. With several additional solutions also announced today, OpenText continues to deliver a platform for innovation where customers can leverage their information, foster collaboration and make better decisions.

OpenText is announcing a number of innovative cloud and hybrid solutions for SAP customers, including:

  • OpenText Core for SAP SuccessFactors (sold by SAP as SAP SuccessFactors Document Management by OpenText) addresses the demands of the digital workforce through the simplification and transformation of current HR processes. OpenText Core for SAP SuccessFactors manages employee file content with an easily deployed cloud solution to simplify HR processes and boost employee engagement. These solutions provide customers with access to relevant information at their fingertips that enable them to effectively manage talent from hire to retire, transform HR processes and meet the expectations of today’s workforce with the first cloud application for SAP solutions built on OpenText OT2.
  • OpenText Extended Enterprise Content Management for Engineering (sold by SAP as SAP Extended Enterprise Content Management by OpenText, add-on for capital projects and operations) is a targeted solution for engineering, operations and maintenance teams expanding the market-leading Extended Enterprise Content Management platform for SAP solutions from OpenText. It helps increase production uptime and revenue by speeding task and project completion, supporting efficient external and internal collaboration, reducing time to milestones and helping boost compliance. Offered both on-premises and in the cloud, it efficiently controls engineering and asset information, work processes and risk across the lifecycle of projects and operations.
  • OpenText Extended ECM for Microsoft® Office 365™ (sold as SAP Extended Enterprise Content Management by OpenText, add-on for Microsoft Office 365) is a cloud solution connecting Office 365 directly into SAP ERP, CRM and related business applications, integrating Microsoft Teams, Groups, Outlook Online and SharePoint Online into key processes. This provides a better collaboration experience and automates governance and control of documents. Based on best practices, customers can automate the creation and decommissioning of Teams without losing the related content as part of the typical project or case lifecycle. Office Online integration provides co-authoring sessions directly from Extended ECM or any integrated Business Application (i.e. SAP Fiori®) without worrying about versions or edits.
  • OpenText Information Extraction Service for SAP Solutions (IES) (sold by SAP as SAP Information Extraction by OpenText) uses machine learning and optical character recognition (OCR) to capture and extract the targeted information from incoming communications. The software allows high levels of automation via a robust service, completely integrated into SAP solutions to help capture any incoming document, including invoices, sales orders, quotations, delivery notes, order confirmations and passes this information, in the right business context, to the relevant SAP process.
  • OpenText has also expanded the scope of the existing OpenText Vendor Invoice Management for SAP Solution (VIM) (sold by SAP as SAP Invoice Management by OpenText and SAP Invoice Management by OpenText for SAP S/4HANA®). VIM will ingest information from delivery notes, order confirmation documents and apply digital processing and reporting. Replacing manual processing for these new document types helps increase compliance, control and visibility.

For more information on the SAP and OpenText partnership, click here.

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Salesforce Releases Q1 Shopping Index Report

Posted in Commentary with tags on May 4, 2019 by itnerd

Salesforce’s 2019 Q1 Shopping Index Reports is out and it sheds light on new trends and sales opportunities for consumers and retailers. The report shows regional data and global insights about consumers’ online shopping habits collected from the online shopping behaviour of 500-million consumers.

In looking across the past nine quarters of shopper clicks, taps, and purchases, Q1 2019 was the first time in recent memory that the story of digital shopping wasn’t dominated by mobile. While mobile continues to be a key driver of commerce growth and innovation, Q1 data tracked exciting new shopper behaviors across visit duration, artificial intelligence (AI), athletic apparel and beyond.

Key Canadian data includes:

The Impact of AI is Undeniable – AI (not mobile) drives spending:

  • In Q1, artificial intelligence proved it’s not just a buzzword – it’s having a major influence on revenue.
  • Shoppers who acted upon AI powered product recommendations averaged 26% higher average order values (AOV) compared to shoppers who didn’t engage with them.

Active apparel on the cusp of becoming a premium category:

  • Active apparel was the best-performing vertical in Q1, with sales growth up 18%
  • Consumers are more willing to pay a premium for trendy, high-quality athletic clothing, and as the category becomes more desirable, retailers are steadily applying higher price points — and shoppers are willing to pay.

Canadian Shopping Stats

  • In Q1, Canadian digital commerce grew 18% year over year, seeing the third most digital growth globally.
  • 39% of Canadian digital shoppers in Q1 placed an order using a mobile device, slightly above the global average of 34%.
  • Merchandise discount rate hit a two year low at 25%.
  • While product assortment growth for Canadian retailers remains healthy at 14%, the growth number has been consistently weakening since 2018 Q2, when product growth was 19%.

Traffic stagnated & visits were shorter but sales rose. Canadians are spending more on their smartphones:

  • Traffic only grew 2% in Q1, but shopper spend increased 10%. That means shoppers’ visits are less frequent, but more productive.
  • Spending on mobile devices still rules – 39% of all online transactions occur on a mobile smartphone (compared to 4% on computers, 7% on tablets).
  • Placing orders on a desktop or laptop computer have dropped 12% since 2017, where mobile device purchases are up by 14% in the same time frame.
  • Although the majority of online orders occur on a mobile device, the per-visit average amount of time spent on the site by shoppers, in minutes, is the lowest of all devices at 4 minutes. This means retailers have an increasingly short window of time to win shoppers’ attention.

Online searches are driving shoppers to sites:

  • Use of site search increased from 9% to 12% of all visits since 2017.
  • Revenue contribution from site has climbed to 26% (from 25%), indicating a need for brands and retailers to fine-tune their “searchandizing” and advertising strategies by incorporating AI customer solutions.

To download the entire report, please click here. [Warning: PDF]