ServiceNow has kicked off its six-week-long Knowledge 2020 Digital Experience with brief keynotes focused on the Now Platform and IT, Employee and Customer Workflows. Knowledge 2020 content will be available for free starting today, and new sessions, channels and content will be made available each week through June 12.
The company also made several announcements spanning key partnerships, acquisitions and new innovations across its IT, Employee and Customer workflow offerings. These announcements build on ServiceNow’s Q1 earnings results from last week, which show the resiliency of ServiceNow’s business in the COVID-19 era, as enterprises accelerate their digital transformation initiatives to support the at-home-workforce and work outside traditional office environments.
The announcements include:
- ServiceNow’s Knowledge 2020 Launches Today, Focusing on New Era of Employee and Customer Workflow Experiences. ServiceNow Knowledge 2020 focuses on the power of ServiceNow’s workflows to accelerate digital transformation, delivering a new era of employee and customer experiences required in a post-COVID world. As companies transition from traditional workplaces to everyone “work-from-home” to employees can choose to “work from anywhere,” the need for robust enterprise digital workflows is greater than ever.
- The expansion of ServiceNow Employee Workflow capabilities into enterprise workplace services and legal departments. The company announced a series of new Employee Workflow offerings to support the return to workplace efforts, including the news it has acquired select assets from App4Mation, a leading workplace application company, allowing businesses to plan and implement a phased return to the workplace, and released a new Legal Service Delivery product to automate the capture, routing and delivery of legal requests.
- Global availability of ServiceNow’s customer experience integration with Adobe, which lets enterprises connect data from Adobe Experience Platform and ServiceNow’s Customer Service Management workflow product to deliver seamless and connected customer experiences.
- Launch of the Now Support Mobile Application, a dedicated, personalized app for customers to obtain post-sales support — anywhere, anytime.
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This entry was posted on May 5, 2020 at 9:53 pm and is filed under Commentary with tags ServiceNow. You can follow any responses to this entry through the RSS 2.0 feed.
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ServiceNow Kicks Off Knowledge 2020 Digital Experience
ServiceNow has kicked off its six-week-long Knowledge 2020 Digital Experience with brief keynotes focused on the Now Platform and IT, Employee and Customer Workflows. Knowledge 2020 content will be available for free starting today, and new sessions, channels and content will be made available each week through June 12.
The company also made several announcements spanning key partnerships, acquisitions and new innovations across its IT, Employee and Customer workflow offerings. These announcements build on ServiceNow’s Q1 earnings results from last week, which show the resiliency of ServiceNow’s business in the COVID-19 era, as enterprises accelerate their digital transformation initiatives to support the at-home-workforce and work outside traditional office environments.
The announcements include:
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This entry was posted on May 5, 2020 at 9:53 pm and is filed under Commentary with tags ServiceNow. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.