Archive for May 19, 2020

Facebook Gets Slapped By Canada’s Competition Bureau… And Feels Absolutely Nothing

Posted in Commentary with tags on May 19, 2020 by itnerd

A press release popped up on the Canada Competition Bureau’s website that detailed that Facebook is paying a $9 million penalty to settle misleading privacy claims. This relates to the Cambridge Analytica scandal where over 600,000 Canadians had information shared with a third-party without their knowledge

Let’s think about this for a second.

Facebook pulled in $4.9 billion USD in income in their first quarter. So if you convert this fine to USD, it works out to $6.5 million dollars USD. Which in turn works out to 0.1326% of their net income. In other words, they won’t feel this at all. In fact, it’s likely a rounding error in the finance department at Facebook. Which makes the fine more symbolic than anything else.

If you’re going to smack Facebook, you have to make it hurt. Because it’s the only way their rather abhorrent behavior will change. Right now they don’t care and that’s bad for everyone whether you use Facebook or not.

EasyJet Gets Pwned By Hackers…. 9 Million Customers Affected

Posted in Commentary with tags on May 19, 2020 by itnerd

Discount airline EasyJet has been pwned by hackers. While several outlets are reporting this, here’s the key highlights:

  • The email and travel details of around 9 million customers were accessed.
  • The credit card information for 2,208 customers were accessed.

Clearly this is far from a trivial hack. and this quote says it all:

“This was a highly sophisticated attacker. It took time to understand the scope of the attack and to identify who had been impacted,” EasyJet said to the BBC.

Customers who have been affected have been contacted, and the U.K. Information Commissioner (ICO) and National Cyber Security Centre have also been contacted.

Andrew Tsonchev, director of technology for Darktrace had this to say:

18 months after British Airways suffered a major data breach, it is not surprising that airline companies continue to be a target for cyber attackers, particularly at a time when the industry is suffering from financial woes and reduced workforce due to furloughing.

Across our global customer base we’ve seen an increase in highly targeted and sophisticated attacks like these in recent months. Often their goal is to compromise customer data and demand a ransom payment at a time when the business is already highly stressed. Alternatively, the data collected can help inform secondary attacks, for example to tailor a spearphishing attack.

This is another wake-up call to businesses that they need to step up to the challenge and invest in innovations such as AI that are suited to monitoring and protecting very distributed digital systems. Security teams alone cannot keep up with the speed and stealth of today’s attackers.

It will be interesting to see what happens to EasyJet. And more importantly how this data will be misused.

ServiceNow K20 Continues With Release Of New App Suite To Help Employees Return To The Workplace

Posted in Commentary with tags on May 19, 2020 by itnerd

ServiceNow continues its Knowledge 2020 Digital Experience with an announcement of ServiceNow Safe Workplace, a four-app suite and dashboard designed to help companies manage the essential steps for returning employees to the workplace and support everyone’s health and safety.

With nearly 80% of Fortune 500 companies using ServiceNow technology, ServiceNow Safe Workplace promises to reach a significant portion of the workforce. ServiceNow is making the apps immediately available today (press release here and hi-res imagery and b-roll here), including:

  • Employee Readiness Surveys: Helps organizations gauge their workforce’s level of preparedness to return to the workplace by presenting and capturing employee responses to a series of questions that address employees’ personal readiness for and level of interest in returning to the workplace. 
  • Employee Health Screening: Enables companies to screen employees before entering the workplace to ensure compliance with entry requirements such as temperature check and PPE allowing employers to determine if it’s safe for the employee to enter the workplace.
  • Workplace Safety Management: Allows facilities and workplace services managers to quickly configure clean and hygienic, socially distanced workspaces so that employees can safely return to the workplace. 
  • Workplace PPE Inventory Management: Helps organizations manage and monitor their PPE inventory needs to ensure the physical safety of their workforce. 

Top Knowledge 2020 Sessions this Week

Below is a quick snapshot of key sessions you may want to tune into.

This Week’s executive sessions:

  • ServiceNow’s CIO Chris Beedi and SVP of Global Technical Support Dean Robison share how digital workflows on the Now Platform delivered over $100M in value by driving digital transformation across its business. 
  • Lara Camia, ServiceNow Chief Strategy Officer, wife, and mom of three, will share how working women can achieve success and inspire others. 
    • Tune in Wednesday, May 20, at 12:15am ET

Customer sessions taking place this week:

  • How USAA moved from Excel to ServiceNow’s Vulnerability Response solution in just 90 days.
  • How Lowe’s is using ServiceNow’s HR Service Delivery solution to streamline its outdated manual HR processes.

Check out virtual highlights from Knowledge 2020, Week 2, here, including:

  • How 7-Eleven overhauled its customer experience to offer immediate, multi-channel customer support and redefine “convenience” for the modern world with a new mobile app and delivery offering.
  • How Swiss Re has undergone a decade-long journey with ServiceNow, most recently using ServiceNow to manage a $1 billion-plus operations budget across IT, finance, sourcing, legal, HR and more. 

Zoho Announces Bigin CRM

Posted in Commentary with tags on May 19, 2020 by itnerd

Zoho Corporation, a global company that offers the most comprehensive suite of business software applications in the industry, is today unveiling Bigin, a new pipeline-centric CRM software designed specifically for small and micro business owners. Bigin by Zoho CRM offers a simple solution for millions of small businesses to keep track of their customers and improve customer relationships without having to worry about high costs or complicated features.

Bigin is a pipeline-centric CRM solution focused on small businesses who do not need an elaborate, end-to-end CRM. If businesses outgrow Bigin, they can upgrade to Zoho CRM with ease.

Bigin Highlights

  • 30-minute setup: Bigin allows users to get up and running within 30 minutes through effortless on-boarding.
  • Multiple pipelines for customer operations: With the option to create multiple pipelines with fully customizable stages, Bigin empowers small businesses to run their distinct customer operations inside their CRM.
  • Built-in Telephony: Making and receiving calls anytime, anywhere is made possible through Bigin’s built-in telephony, which lets users choose from a range of popular telephony providers in the Zoho Phonebridge marketplace. With integrated telephony, Bigin pulls all the necessary information so that uses can have well-informed calls with customers and prospects.
  • Workflow Automation: Bigin helps sales reps drastically cut down the time spent on repetitive manual tasks with easy-to-create automated workflows.
  • Real-time notifications and analytics: Real-time notifications from prospects are delivered inside the CRM. Additionally, Bigin’s out-of-the-box analytics dashboards with charts and KPIs empower businesses to make smarter decisions based on data and up-to-date key performance metrics.
  • Fully mobile: Manage emails, stay updated with your pipeline, and access key business information in real time with our mobile apps for iOS and Android devices.

Pricing and Availability

At $7/user/month, billed annually, Bigin is not just built for small businesses, it is also priced for them.

How is Bigin different from Zoho CRM?

Bigin is a pipeline-centric CRM solution focused exclusively on small and micro businesses who do not yet need an elaborate, end-to-end CRM. Bigin is also an ideal fit for freelancers and individuals who want to manage their personal business pipelines online. Zoho CRM, on the other hand, is focused on growing businesses of all sizes, especially enterprises who are looking to utilize the larger CRM platform for their advanced business needs.

Guest Post: NordVPN Discusses If Password Stress Could Be The Reason For Rising Cybercrime

Posted in Commentary with tags on May 19, 2020 by itnerd

Cybercrime is rising faster than ever, and security experts at NordPass think that one of the reasons could be people deeming password management as a burden. A recent study revealed that 30% of people believe that password management is as stressful as retirement. 

In addition, if people lose a vital password with no reset option, they are even more stressed. 68% of the respondents agree that this situation is as stressful as dismissal from work or changing jobs. 

Why is password management so stressful? The research highlights three main reasons:

1. People have too many accounts to manage. (66% out of the surveyed people agreed, that this is what makes passwords stressful)

2. People can’t remember which password is for which account (41%)

3. People can’t remember their passwords because they use unique ones for every account (38%) 

“With the continuous increase in time spent online, especially during the COVID-19 lockdowns, the risk of cybercrime carries on increasing. Nowadays, people create more online accounts than ever to pay for services remotely, and that doesn’t help. People are overwhelmed by the number of accounts they need to manage,” says Chad Hammond, security expert at NordPass.

In addition to these findings, the research also confirmed that people tend to worry most about accounts related to money, such as banking, email, and large online store accounts. 

“It’s understandable why people tend to worry about financial accounts more. But it’s important to remember that if you use weak or repurposed passwords, it doesn’t matter which account gets hacked. In essence, all accounts become jeopardized,” says Chad Hammond, security expert at NordPass

However, even these most critical accounts are left insufficiently secured. For example, only half (56%) use a unique password to protect banking or other financial accounts. Similarly, only 47% protect their email account with a unique password.