Archive for June 25, 2020

Small Businesses Online Are Prime Targets For Cyber-Attacks: Darktrace

Posted in Commentary with tags on June 25, 2020 by itnerd

As a result of the COVID-19 pandemic, Canada is paving the way in supporting brick-and-mortar businesses struggling to make ends meet through the Digital Main Street’s ShopHERE program. This program, powered by the likes of Google Canada, provides free website support and marketing tools to increase the digital presence of small businesses to sell goods and services, given the need for many businesses to take operations online.

However, as businesses scramble to move online in order to keep afloat, many small business owners overlook a major concern that could jeopardize the entire operation – safeguarding themselves from cyber threats. For some small businesses, it could be impossible to recover from a successful cyber-attack.  

David Masson, Director of Enterprise Security for Darktrace had this comment in regards to how small business owners must invest in the right technology to safeguard themselves against threats:

“The provincial and federal government’s offer to help small businesses create online stores is great news for the country. The ongoing pandemic has created a real, pressing reliance on online commerce. Moving businesses online opens up new and exciting revenue streams and can also be more efficient, particularly with customer outreach and retention.

However, there is a big concern as businesses move into the virtual realm: security. Progressing too quickly can lead to future consequences or costs, including theft of their customers’ financial details or the damaging operational downtime following a successful attack. We’ve seen time and time again that when businesses move quickly, security can often be overlooked or underemphasized. Cyber security for newly online retail businesses is very doable, but requires forethought, planning, and investment in the right technology.”

OVHcloud’s North American Hosted Private Cloud solutions Recognized For Their Leadership By Forrester

Posted in Commentary with tags on June 25, 2020 by itnerd

OVHcloud has been recognized as a “strong performer” on the North American Hosted Private Cloud market according to latest report on Hosted Private Cloud in North America, Q2. In Europe, as in Canada, OVHcloud is also noted for unifying services while ensuring a Cloud Act emancipated offering.

The report, The Forrester Wave: Hosted Private Cloud Services in North America, Q2 2020, analyzes OVHcloud’s position in North America through its hosted private cloud services across the continent.

A second report also recognizes OVHcloud’s as a “leader” on the European Hosted Private Cloud market, through its solid infrastructure across the continent. With its European footprint of 17 data centres in France, Germany, the UK and Poland, OVHcloud offers robust and scalable Hosted Private Cloud services that enable the company to address relevantly the large enterprise and institutional markets. 

OVHcloud’s virtual storage network is a key enabler to provide customers with greater flexibility and a range of certifications and technologies that can be adapted to meet any business need. 

An ambitious roadmap to support market transformation

OVHcloud plans to significantly expand its Hosted Private Cloud range in 2020, to provide simple solutions adapted to multiple use cases. This new dynamic will be characterized by packaged offers and a wide variety of customizations. 

In the coming days, OVHcloud will launch its Hosted Private Cloud Premier solution, which will meet the specific needs of large companies and institutions for whom the security and isolation of cloud services are crucial. This new offering will be composed of 10 references of hosts, ranging from 48 to 768 GB of RAM, including 3 references offering hyper-converged storage with VMware’s vSAN technology. This will be made accessible to the greatest number of people at an attractive price, thanks to the integrated industrial model of OVHcloud.

The release of this new range is also accompanied by a total overhaul of both the private and public network, as well as new storage capacities with NSF datastores of up to 6TB for a more advantageous performance/price ratio.

Download The Forrester Wave™: Hosted Private Cloud Services in North America, Q2 2020study here.

Download The Forrester Wave™: Hosted Private Cloud Services in Europe, Q2 2020 study here.

Salesforce and Tanium Partner To Build An Employee Service Solution For IT

Posted in Commentary with tags on June 25, 2020 by itnerd

The simple days of heading over to the IT helpdesk to resolve tech issues in person are becoming a thing of the past. Automation and self-service options like chatbots and knowledge articles have been on the rise for some time, and now a full ​51% of employees​ have shifted to work-from-home since the pandemic began. This puts IT departments under incredible strain, with more complex workloads and an increasing volume of service requests – BYOD (Bring Your Own Device) issues, critical software patches – flooding in as employees adjust to working remotely. And with this remote workforce, IT now has the opportunity to not only further automate routine tasks, but also deliver an employee experience that keeps employees engaged, connected and productive. To do this, IT needs visibility into employee assets and incidents to ensure all devices on the network on it are stable and secure.

Today Salesforce is announcing a partnership with ​Tanium​, the leader in endpoint management and security, to develop an employee service solution for the new all-digital, work from anywhere world, giving IT teams complete visibility and control of all their employees’ devices and services on their network. This Salesforce solution will include: a help desk that gives employees a one-stop shop to self-serve, submit, track and resolve service requests or incidents; a service dashboard for IT managers to view all their assets, configurations and employee incidents in one central location; the ability for IT to build workflows using the Salesforce platform to further automate common tasks; AI recommendations, powered by Einstein, that will prioritize incidents and recommend actions for IT managers to take; and secure endpoint management capabilities for IT to monitor, collect data, and take action on endpoints in near real-time, from directly within their dashboard.

Giving IT the right tools to empower everyone across the organization

The employee service solution will:

  • Help employees access support from anywhere​ across devices and channels, including AI-powered bots and mobile self-service sites.
  • Maximize IT productivity ​with integrated help desk, asset management and customworkflows that help IT automate and securely resolve incidents fast.
  • Accelerate incident resolution​ by empowering IT with a complete view of every employee coupled with AI-powered productivity tools to drive proactive resolution.

You can find out more via this blog post.

Introducing Collaboration & Chat Embedded Into Salesforce With The Salesforce Anywhere App

Posted in Commentary with tags on June 25, 2020 by itnerd

Think back to six months ago, when work was drastically different: sales reps were on the road, service agents in contact centers, marketers at big events. Fast forward to today, we are not as mobile as we once were. Our ideas of remote work have shifted from “on the go” or “in the car,” to working from anywhere and a calendar full of virtual meetings. And in this sudden shift to working from home, 67% of remote workers in the U.S. are interested in ​making this a more permanent situation​. Collaboration in this new distributed, all-digital, work-from-anywhere world creates new challenges for maintaining a high level of engagement and productivity. We asked ourselves how we could make teams more productive in this new normal.

Salesforce has taken their learnings from their collaboration tool for documents, ​Quip​ — contextual, mobile, consumer-friendly, and real-time — to reimagine collaboration within Salesforce. They have all sorts of collaboration tools available, but they pull you away to other windows, and your conversations, ideas and insights can easily get lost. They don’t enable you to collaborate in context, such as inside a record, or even on a field. Today Salesforce is introducing Salesforce Anywhere, embedding powerful collaboration capabilities directly within Salesforce. Like Salesforce Einstein, Anywhere is deeply integrated and infused across Customer 360, enabling a level of collaboration never before available.

A new App for embedded collaboration where you work

The Salesforce Anywhere App helps every Salesforce user collaborate with teams, stay productive in their workflow, and keep up to date on their customers from anywhere – with chat, alerts, comments and video embedded directly into the Salesforce experience. With Salesforce Anywhere, a sales rep can change a deal status in Salesforce, immediately notifying the rest of her account team, who can then respond in a click to offer her support on next steps. It is simple, fast, and seamlessly a part of the team’s workflow within their CRM, whether they’re on desktop or mobile. Everyone easily stays up to date and keeps those collaboration processes inside the CRM — not spread across text messages and lost in email threads like before.

Salesforce Anywhere helps you:

  • Stay up to speed from anywhere:​ Subscribe to real-time alerts based on the accounts, records and opportunities that matter to you, and see them across mobile and desktop. A sales rep no longer has to ping the entire account team with an update; they are notified the moment she updates the status of a deal.
  • Collaborate in context:​ Message and share records, accounts, opportunities or open cases across your team with chat and video. Salesforce will offer a new native real-time chat and video experience powered by Amazon Chime. Zoom will also be offered as an out of the box integration so that organizations can leverage their video conference of choice. A sales rep can start a chat while looking at an opportunity page, and in a click can pivot to video to continue the conversation in the same space — no screen sharing needed, because you can see who is on the page with you. Or, a service manager can share an open case page with the entire team in a few clicks, so everyone can see the issue and sync on next steps.
  • Take action in the moment:​ Easily view all record history, including changes in records or updates down to the field level, and get personalized suggested actions powered by Einstein. After receiving an alert that a deal amount has changed, a manager can click into the opportunity, understand that the deal amount has increased a few times over the past few weeks. He’ll then see a suggestion to add manager notes to support the team as they work to close this deal — all in context of his workflow and on the same screen.

With the Salesforce Anywhere App, all of your data is in one place — workflows are seamless and data stays in your CRM. And because it’s built on the Salesforce Platform, these features are customizable and governed by Salesforce permissions, so customer data is secure.

Salesforce Anywhere Beta is available in July

You can sign up today for the Salesforce Anywhere Beta program, free for all current Salesforce customers and available on desktop and mobile in July. As part of their strategic partnership with Apple, they will be releasing a beta native iOS app, leveraging Apple’s best practices with features including Notifications and Accessibility as Salesforce Anywhere continues to evolve. The beta version will include Chat, Alerts, and Actions, and will be generally available later this year with a host of other features they have worked hard to bring you — including video, presence notifications that show who else is active on a record page, and the ability to connect with customers.

Salesforce will be showcasing the Salesforce Anywhere App later today at ​TrailheaDX​ – which is their annual developer conference — reimagined this year as a virtual experience that connects makers, builders, doers, and dreamers looking to improve their Salesforce skill set. You can join live for the keynote at 9am PT to see the app in action.

HP Releases Their Annual Sustainable Impact Report

Posted in Commentary with tags on June 25, 2020 by itnerd

HP Inc. has released their 2019 Sustainable Impact Report, highlighting progress the company is making to drive greater diversity and inclusion, reduce its environmental footprint, and strengthen communities around the world. Thought portions of this report may fit into a story related to environmental justice, human rights and/or equality.

Future commitments from HP include:

  • HP announced a new goal to double the number of Black Executives inside the company by 2025.
  • HP Foundation pledges $500,000 to social justice organizations as part of broader effort to combat systemic racism, as well as 200% matching of employee donations.
  • HP announced a new goal to eliminate 75 percent of single-use plastic packaging by 2025, supporting the company’s efforts to drive a low-carbon, circular economy.

2019 highlights from the report included:

  • Sales: HP’s Sustainable Impact efforts helped drive more than $1.6 billion in sales wins in 2019, up an estimated 69 percent.
  • D&I: Globally, 40 percent of HP hires in 2019 were women, and the company’s Global Supplier Diversity program spent $374 million with small and diverse suppliers including minority- and women-owned businesses, contributing $698 million in overall economic impact.
  • Printing: HP reduced plastic foam by 40 percent and eliminated over 95 tonnes of the material in 2019 just by redesigning the packaging of a printer model. Launched in 2019, the HP Tango Terra is HP’s first printer with zero plastic packaging, using a combination of molded fiber cushions and glassine paper to replace the typical plastic foam and bag.
  • 3D printing: HP recently announced the availability of a new material called polypropylene (PP) that helps reduce waste by enabling up to 100 percent reusability of surplus powder.
  • Recycle: During 2019, HP used over 25,000 tonnes of post-consumer recycled content plastic in HP print and PS products, or equivalent to 9 percent plastics used. The company is working to increase this to 30 percent by 2025. HP has also sourced 1.7 million pounds – more than 60 million bottles – of ocean-bound plastic, and launched the world’s first notebook, display, mobile workstation and enterprise Chromebook made using ocean-bound plastics. With 111 Gold and 268 Silver EPEAT-registered products – more than any other company in the IT industry, HP has the world’s most sustainable PC portfolio.

Dell Introduces PowerFlex Software-Defined Storage

Posted in Commentary with tags on June 25, 2020 by itnerd

Today, Dell Technologies introduced PowerFlex software-defined storage. The PowerFlex family, previously known as VxFlex, is now part of our Power portfolio, helping deliver consistent, predictable outcomes that drive business forward.

PowerFlex delivers sophisticated high-performance, scalable, resilient storage services, and its unmatched flexibility allows customers to use it in disaggregated, bare metal or multi-hypervisor deployments. It unlocks massive performance with the ability to scale capacity, IO performance and throughput linearly to 1000s of nodes and achieve six-nines (99.9999%) availability.

Thanks to PowerFlex’s software-defined architecture, disruptive and costly data migrations are a thing of the past. Nodes are easily swapped out with no downtime or performance/availability impact. This means no more fork-lift upgrades and brute-force data migrations. Customers can evolve their infrastructure as needed to meet key business objectives while freeing up IT organizations to focus on business-critical applications.

This release also brings a number of new data services that help our customers achieve predictable outcomes and greater availability. Notable new features include:

  • Replication and Disaster Recovery: Native asynchronous replication and fully operational disaster recovery with RPO as low as 30 seconds.
  • Secure Snapshots: For industries with specific corporate governance and compliance requirements, including healthcare and finance.

To learn more, you can read an announcement blog by Travis Vigil, SVP Product Management, Dell Technologies Storage and Data Protection HERE.

PayPal Canada Launches Touch-Free QR Code Payments

Posted in Commentary with tags on June 25, 2020 by itnerd

As much of Canada enters and progresses through Stage 2 of reopening, PayPal today launched QR code payments in Canada for small businesses to accept touch-free mobile payments from their customers using the PayPal app. From local stores to hair salons and farmers markets, this new functionality in the PayPal app allows customers to buy or sell in-person, safely and securely without needing to purchase any new equipment. To continue helping small businesses, PayPal is waiving the standard seller transaction fees incurred on sales conducted using a QR Code through September 30, 2020.

Canadian consumers are increasingly wary of using cash over fears that bills and coins could be contaminated. A recent study from Payments Canada found that 62 per cent of Canadians reported using less cash than they did pre-COVID-19. The survey also found that more than half (53%) of Canadians reported using card or mobile tap payment for in-store purchases more often than pre-pandemic.

Amid business reopenings, nearly half (42%) of Canadians who are shopping in-person are avoiding  places that do not accept touch-free payments. PayPal’s QR code makes it simple, seamless and safe for businesses to accept touch-free payments.

Safely buying and selling touch-free—from local stores and hair salons to summer markets

As most of the country moves into and progresses through the second stage of the economy reopening, businesses are rapidly reviewing the guidelines to reopen. Local store owners, restaurateurs, hairstylists or farmers who have not yet figured out a touch-free payment method can create their individual QR code and hang it in their shop window or next to the cash register.

Using the QR code functionality in the PayPal app is a quick and safe way to complete a transaction and eliminate the need to handle cash. For example, those who are selling items in-person or at an outdoor summer market can print a QR code, place it on their table and have their customers simply scan the code, enter the amount they’re paying and send money immediately. This allows the seller to minimize physical interactions with the customer, while also limiting the customer’s interaction with checkout technology. There is no need to touch a point-of-sale terminal or punch in your PIN – all that’s needed is the PayPal app and a smartphone camera pointed at a QR code that is printed or present on another screen. 

For a buyer looking to pay, customers can go to the PayPal app, click ‘Send’ and tap the QR code symbol in the top right-hand corner. The camera will open, and customers can scan a seller’s QR code and follow the prompts to complete the transaction. Sellers can create a PayPal-generated QR code by following the steps outlined here.

For more information visit: www.paypal.com/ca/webapps/mpp/qrcode

PayPal has rolled out this functionality to 28 markets around the globe including: Australia, Austria, Belgium, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Portugal, Slovenia, Slovakia, Sweden, Switzerland, Spain, United Kingdom, and United States.