Generali Global Assistance‘s (“GGA”) Identity and Cyber Protection Division today announced it has been honored with two Stevie® awards in the 18th annual International Business Awards. The Company was awarded bronze level in the “Achievement in Sales or Revenue Generation” and “Customer Service Department of the Year” categories.
GGA has now been recognized for the “Customer Service Department of the Year” award nine times, demonstrating the Company’s commitment to outstanding customer service. This dedication to caring for their customers was shown in last year’s metrics: the Identity and Cyber Protection Division’s Resolution Team was able to manage an increase in call volumes and customer interactions while sustaining an NPS score in the high 70s. GGA’s Identity and Cyber Protection Division was also recognized for achievements in sales which have increased significantly over the past year resulting in an 80% YoY increase in the number of ID Theft Resolution cases, 220% increase in the number of ID Monitoring inquiries, and 5,630% increase in employment-related fraud cases.
The Stevie® Awards are the world’s premier business awards created in 2002 to recognize positive contributions of organizations and working professionals worldwide. They recognize “best in class” customer service, sales, revenue, ethics, and many other aspects within the business realm.
Details about The International Business Awards and the lists of Stevie® Award winners are available here: https://stevieawards.com/iba/2021-stevie-award-winners