If you own a Canon Pixma printer, you may want to pay attention to this story. Apparently there are growing reports of certain Canon Pixma printers that either won’t turn on, or if they do, they get stuck in a reboot loop where they cycle on and off continuously. The Verge has details:
Verge reader Jamie pointed us to posts on Reddit about the problem and Canon’s own support forum, citing problems with models including the MX490, MX492, MB2010, and MG7520.
Some believe their problem is due to a software update Canon pushed to the printers, but that hasn’t been confirmed yet. In response to an inquiry from The Verge, corporate communications senior director and general manager Christine Sedlacek said, “We are currently investigating this issue and hope to bring resolution shortly as customer satisfaction is our highest priority.”
If you have one of these printers, there are suggestions as to how to get the printer to work. Taking the printer offline is one suggestion, and then for those who have some networking skill, there’s a suggestion on Canon’s support forum that involves setting the printer up so that it can’t connect to the Internet, while being live on your network.
I for one will be interested to see what Canon’s explanation is for this as clearly Canon must have done something to cause that. I say that because if number of people have exactly the same issue, that implies that either Canon pushed something like a firmware update to put these printers in this state, or they have a bug that was triggered on Canon’s end of things. Either way, it’s up to Canon to explain this and explain what they will be doing to ensure that this never happens again.