Earlier today I posted this story where I made an argument that Rogers needed to come clean in public about what happened with their catastrophic outage on Friday. Well, that hasn’t happened. But the CRTC has ordered Rogers to explain this outage:
Today, the CRTC ordered Rogers Communications Canada Inc. (Rogers) to respond to detailed questions and provide a comprehensive explanation regarding the national service outage millions of Canadians experienced on Friday July 8, 2022.
This widespread network outage not only disrupted Canadians and Canadian businesses across the country, it prevented access to services such as 9-1-1 and emergency/public alerting, as well as other critical infrastructure services.
The CRTC is requesting a detailed account from Rogers as to “why” and “how” this happened, as well as what measures Rogers is putting in place to prevent future outages.
We take the safety, security, and wellness of Canadians very seriously and we are responsible for ensuring that Canadians have access at all times to a reliable and efficient communications system.
And Rogers has until July 22nd to respond. Though it isn’t clear to me what if anything the CRTC does to hold Rogers accountable for taking down most of Canada on Friday. But I guess that we will find out in 10 days time.