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50% Of Customers Think They’ll Get Better Services By Threatening To Switch Providers: Salesforce

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Salesforce has released their 2022 Trends in Communications Report — featuring key data and insights gathered from a survey of 500 industry experts and 6,000 consumers worldwide. 

The report reveals new customer expectations and industry insights against a backdrop of industry changes, with standout findings including: 

You can find the full report here if you’re interested in more data points from the study. It’s pretty timely given the recent Rogers outage and the fallout from that, along with the fact that Canadians pay way too much for their telco services.

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