Canadian telco Rogers isn’t having a good day based on this from Down Detector:
From a combination of my clients calling me and trolling the Internet, I can say that the problems that Rogers seems to be having cover the following areas:
- Email if you are using a @Rogers.com email account. More on that in a second.
- Rogers Ignite Internet
- Cell Phone connectivity
In terms of Rogers email issues, this seems to have been going on for days as evidenced by this thread on Rogers own support forums. Which is confirmed by numerous clients of mine pleading me to help them. The good news, if you want to call it that is that if you go to https://mail.yahoo.com and enter your Rogers email account details there, you can still get your email. But to be frank, this is a workaround and not a solution. Also trying to create App Specific Passwords for Rogers email accounts does not work.
Clearly, Rogers has serious issues at the moment, and customers are not happy based on these examples from Twitter:
With this latest outage combined with what happened last July, any remaining goodwill that Rogers might have had is gone. And Rogers may not only find itself losing customers, but being forced to explain itself to Parliament, again. I’ll be watching this story as this is another situation where Rogers has absolutely crippled the daily existence of Canadians and I will provide updates when the situation warrants.
UPDATE: In terms of the Internet issues that Rogers is having. What seems to be working for some people (including a client of mine) is this:
You can try this and see if it works for you.
UPDATE 3/9: Rogers continues to have issues. I’ve documented them here.