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Yesterday, in line with its Q2 2023 financial results, ServiceNow made several significant announcements, including net-new generative AI capabilities and a first-of-its-kind program with NVIDIA and Accenture to accelerate generative AI innovation and adoption. This is timely, given all the discussion this week around AI, especially in terms of business impact and rising enterprise demand, and cross-industry partnerships.
Here’s some more details on the news:
- Introduced a first-of-its-kind program with NVIDIA and Accenture – AI Lighthouse – designed to fast-track the development and adoption of enterprise generative AI capabilities. Since May, ServiceNow has launched a slate of powerful generative AI capabilities, purpose built for the Now Platform, and has engaged with large pharmaceutical, financial services, manufacturing, and health care companies to test them in enterprise environments. The AI Lighthouse program will build on that early progress to collaborate on designing, developing, and implementing new generative AI use cases with a select group of customers across IT service management (ITSM), customer service management (CSM), and employee experience. Learn more HERE.
- Announced expanded generative AI capabilities, case summarization and text-to-code, which are powered by ServiceNow large language models (LLMs) to drive speed, productivity, and value for customers. ServiceNow also announced today its approach to commercialization with new premium SKU offerings across ITSM, CSM, and HR Service Delivery (HRSD), which will be available this September with the Now Platform Vancouver release. Learn more HERE.
- Announced an expanded partnership with KPMG, building on its recently announced AI-powered Finance and Supply Chain Workflows and focusing on intelligent automation, low-code, generative AI, and enterprise risk management. ServiceNow estimates there is a $11B total addressable market by 2025 for sourcing and procurement operations. Learn more HERE.