It’s taken far longer than I anticipated, but CrowdStrike has finally responded to news that Delta Airlines has retained legal counsel to get compensation from them when it comes to their faulty software patch taking down Delta and a whole lot of other people:
CrowdStrike reiterated its apology to Delta in a letter responding to public comments about the airline pursuing legal claims, but said it “strongly rejects any allegation that it was grossly negligent or committed willful misconduct.” CrowdStrike says the litigation threat “has contributed to a misleading narrative that CrowdStrike is responsible for Delta’s IT decisions and response to the outage,” noting that competing airlines restored their operations much more swiftly.
“CrowdStrike’s CEO personally reached out to Delta’s CEO to offer onsite assistance, but received no response,” CrowdStrike lawyer Michael Carlinsky said in the letter. Carlinsky said CrowdStrike had made several other attempts to provide assistance, including an offer for onsite support, but was told that resources for the latter were not required.
I’m going to go out on a limb and say that CrowdStrike didn’t get a response because Delta was too busy trying to get their systems back online because of CrowdStrike’s screw up. And by the time they did respond, Delta was so mad at CrowdStrike that Delta flipped them off. If there’s an alternate view to this that I should be aware of, leave that view in the comments below.
Anyway…..
“Should Delta pursue this path, Delta will have to explain to the public, its shareholders, and ultimately a jury why CrowdStrike took responsibility for its actions — swiftly, transparently, and constructively — while Delta did not,” said Carlinsky. The letter also notes that CrowdStrike’s contractual liability is capped “in the single-digit millions,” and that the company will “respond aggressively” to litigation “if forced to do so.” We have reached out to Delta for comment and will update this story if we hear back.
This sounds like a threat to me. And I can see why CrowdStrike would fire threats in Delta’s direction. CrowdStrike doesn’t want a mountain of lawsuits filed against it because it’s pretty safe to say that any one of these lawsuits would “end” CrowdStrike, never mind a whole bunch of them. Thus they’re trying to use Delta to deter others from doing what Delta has done. The thing is that I am not sure that this is a viable strategy. On top of that, it doesn’t paint CrowdStrike in the best light. Not that CrowdStrike is going to listen to me, but maybe they should rethink how they respond to this before their problems multiply. Just a thought.
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This entry was posted on August 5, 2024 at 12:26 pm and is filed under Commentary with tags CrowdStrike. You can follow any responses to this entry through the RSS 2.0 feed.
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CrowdStrike To Delta: It’s Not Our Fault
It’s taken far longer than I anticipated, but CrowdStrike has finally responded to news that Delta Airlines has retained legal counsel to get compensation from them when it comes to their faulty software patch taking down Delta and a whole lot of other people:
CrowdStrike reiterated its apology to Delta in a letter responding to public comments about the airline pursuing legal claims, but said it “strongly rejects any allegation that it was grossly negligent or committed willful misconduct.” CrowdStrike says the litigation threat “has contributed to a misleading narrative that CrowdStrike is responsible for Delta’s IT decisions and response to the outage,” noting that competing airlines restored their operations much more swiftly.
“CrowdStrike’s CEO personally reached out to Delta’s CEO to offer onsite assistance, but received no response,” CrowdStrike lawyer Michael Carlinsky said in the letter. Carlinsky said CrowdStrike had made several other attempts to provide assistance, including an offer for onsite support, but was told that resources for the latter were not required.
I’m going to go out on a limb and say that CrowdStrike didn’t get a response because Delta was too busy trying to get their systems back online because of CrowdStrike’s screw up. And by the time they did respond, Delta was so mad at CrowdStrike that Delta flipped them off. If there’s an alternate view to this that I should be aware of, leave that view in the comments below.
Anyway…..
“Should Delta pursue this path, Delta will have to explain to the public, its shareholders, and ultimately a jury why CrowdStrike took responsibility for its actions — swiftly, transparently, and constructively — while Delta did not,” said Carlinsky. The letter also notes that CrowdStrike’s contractual liability is capped “in the single-digit millions,” and that the company will “respond aggressively” to litigation “if forced to do so.” We have reached out to Delta for comment and will update this story if we hear back.
This sounds like a threat to me. And I can see why CrowdStrike would fire threats in Delta’s direction. CrowdStrike doesn’t want a mountain of lawsuits filed against it because it’s pretty safe to say that any one of these lawsuits would “end” CrowdStrike, never mind a whole bunch of them. Thus they’re trying to use Delta to deter others from doing what Delta has done. The thing is that I am not sure that this is a viable strategy. On top of that, it doesn’t paint CrowdStrike in the best light. Not that CrowdStrike is going to listen to me, but maybe they should rethink how they respond to this before their problems multiply. Just a thought.
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This entry was posted on August 5, 2024 at 12:26 pm and is filed under Commentary with tags CrowdStrike. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.