Nexthink has announced research showing that Virtual Desktop Infrastructure (VDI) procurement and management processes are riddled with contradictions. The survey of 1000 frontline IT workers found that:
- 92% say the employee experience is an important consideration when choosing a VDI solution
- However, 91% admit that cost considerations trump performance when choosing a provider
- 95% believe that VDI offers an equal or better experience than desktops
- Yet 92% confess that it has primarily been designed to make life easier for IT, rather than the end-user
The cost of these contradictions is significant, with a third of organizations (31%) reporting daily VDI issues that require L3 VDI specialist support, and a further 40% having them on a weekly basis, as L1 and L2 support are often unable to manage the complexity of VDI. This means that, despite a key driver of VDI deployment being the ability to better control costs, enterprises are having to spend huge sums on operationalization and maintenance.
The confusion over VDI is further compounded by the fact that a substantial proportion of these escalated issues were not necessarily specific to VDI. Application functionality failures (54%) and slow performance (47%) accounted for two of the top three most reported issues to IT teams, neither of which are necessarily related to VDI.
In order to address these issues, businesses need a unified view over all VDI sessions with end-to-end visibility and automated workflows to enable remediation with minimal interruption to the user experience. Moreover, having instant insight into where problems are occurring can remove the blame game between functions and enable better collaboration both within IT departments and with the wider organization.
To find out more about the challenges of VDI management, click here for the full report.
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This entry was posted on December 10, 2024 at 9:55 am and is filed under Commentary with tags Nexthink. You can follow any responses to this entry through the RSS 2.0 feed.
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Operational Costs of VDI Outweigh Promised Benefits, say IT workers
Nexthink has announced research showing that Virtual Desktop Infrastructure (VDI) procurement and management processes are riddled with contradictions. The survey of 1000 frontline IT workers found that:
The cost of these contradictions is significant, with a third of organizations (31%) reporting daily VDI issues that require L3 VDI specialist support, and a further 40% having them on a weekly basis, as L1 and L2 support are often unable to manage the complexity of VDI. This means that, despite a key driver of VDI deployment being the ability to better control costs, enterprises are having to spend huge sums on operationalization and maintenance.
The confusion over VDI is further compounded by the fact that a substantial proportion of these escalated issues were not necessarily specific to VDI. Application functionality failures (54%) and slow performance (47%) accounted for two of the top three most reported issues to IT teams, neither of which are necessarily related to VDI.
In order to address these issues, businesses need a unified view over all VDI sessions with end-to-end visibility and automated workflows to enable remediation with minimal interruption to the user experience. Moreover, having instant insight into where problems are occurring can remove the blame game between functions and enable better collaboration both within IT departments and with the wider organization.
To find out more about the challenges of VDI management, click here for the full report.
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This entry was posted on December 10, 2024 at 9:55 am and is filed under Commentary with tags Nexthink. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.