Forcepoint today announced Eva Klein has joined the company as Chief Customer Officer. Klein will lead Forcepoint’s global customer success organization, overseeing onboarding, adoption, retention and long-term value realization as customers operationalize data security in the AI era. She reports to Rick Hanson, President of Go-to-Market.
As sensitive data moves across cloud platforms, SaaS applications, endpoints and AI-driven workflows, organizations face mounting pressure to turn security investment into measurable outcomes. Agentic AI and the rapid growth of synthetic data are accelerating how data is created, shared and reused, often beyond traditional controls. Visibility alone is not enough; customers need confidence that insight leads to action and that protections adapt as risk and regulatory demands change for enterprises and governments.
Forcepoint’s AI-native Data Security Cloud helps organizations identify sensitive data in context, understand how it is accessed and shared and adapt protection in real-time through a unified, single-policy framework. The platform is built to close the visibility-to-control gap facing organizations as they scale AI adoption to support back-office processes, infrastructure management, vibe coding and beyond.
With more than 25 years of experience spanning customer success, partner enablement and sales, Klein will focus on strengthening the customer journey as a continuous loop of ‘always-on’ operational excellence. Most recently, she served as Vice President of Global Customer Success at Mimecast, where she led global teams focused on customer retention, value delivery and operational scale. Prior to Mimecast, she held senior customer leadership roles including Vice President of Customer Success at HubSpot and Vice President of Customer Experience at Rapid7, building and leading organizations through periods of rapid growth and platform expansion.
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This entry was posted on January 6, 2026 at 2:15 pm and is filed under Commentary with tags Forcepoint. You can follow any responses to this entry through the RSS 2.0 feed.
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Forcepoint Names Eva Klein as Chief Customer Officer
Forcepoint today announced Eva Klein has joined the company as Chief Customer Officer. Klein will lead Forcepoint’s global customer success organization, overseeing onboarding, adoption, retention and long-term value realization as customers operationalize data security in the AI era. She reports to Rick Hanson, President of Go-to-Market.
As sensitive data moves across cloud platforms, SaaS applications, endpoints and AI-driven workflows, organizations face mounting pressure to turn security investment into measurable outcomes. Agentic AI and the rapid growth of synthetic data are accelerating how data is created, shared and reused, often beyond traditional controls. Visibility alone is not enough; customers need confidence that insight leads to action and that protections adapt as risk and regulatory demands change for enterprises and governments.
Forcepoint’s AI-native Data Security Cloud helps organizations identify sensitive data in context, understand how it is accessed and shared and adapt protection in real-time through a unified, single-policy framework. The platform is built to close the visibility-to-control gap facing organizations as they scale AI adoption to support back-office processes, infrastructure management, vibe coding and beyond.
With more than 25 years of experience spanning customer success, partner enablement and sales, Klein will focus on strengthening the customer journey as a continuous loop of ‘always-on’ operational excellence. Most recently, she served as Vice President of Global Customer Success at Mimecast, where she led global teams focused on customer retention, value delivery and operational scale. Prior to Mimecast, she held senior customer leadership roles including Vice President of Customer Success at HubSpot and Vice President of Customer Experience at Rapid7, building and leading organizations through periods of rapid growth and platform expansion.
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This entry was posted on January 6, 2026 at 2:15 pm and is filed under Commentary with tags Forcepoint. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.