The Commission for Complaints for Telecom-Television Services or CCTS has released its annual report which you can read here. But if you don’t have time to read the report, here’s the highlights.
- The commission accepted 23,647 complaints. This covers all telco services such as phone, wireless, TV, Internet.
- Rogers leads the way in a bad way with 6485 of those complaints being attributed to them. Another fun fact is that this is also a 16.6 per cent increase of last year.
- Telus received 4904 complaints this year. That’s a 78 per cent increase from last year.
- Bell had complaints 3966, which is a slight drop from last year at 0.2 per cent.
- Freedom Mobile had 940 complaints which accounts for a 6.2 per cent increase from last year.
That kind of implies that Canadians as a whole are not happy with Canadian telcos. But Rogers and TELUS really need to step up their game as TELUS had a substantial increase in complaints year over year. Rogers had a significant increase as well. That doesn’t mean Bell can rest on the fact that they had a slight decrease. Clearly they have work to do. And Freedom isn’t exactly home free either as their complaints increased as well.
Hopefully Canadian telcos pay attention to this and up their respective games when it comes to customer service so that their customers are much happier than they are right now.
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This entry was posted on January 14, 2026 at 2:06 pm and is filed under Commentary with tags CCTS. You can follow any responses to this entry through the RSS 2.0 feed.
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The CCTS Annual Report Is Out…. And Rogers Leads The Way In A Bad Way…. Again….
The Commission for Complaints for Telecom-Television Services or CCTS has released its annual report which you can read here. But if you don’t have time to read the report, here’s the highlights.
That kind of implies that Canadians as a whole are not happy with Canadian telcos. But Rogers and TELUS really need to step up their game as TELUS had a substantial increase in complaints year over year. Rogers had a significant increase as well. That doesn’t mean Bell can rest on the fact that they had a slight decrease. Clearly they have work to do. And Freedom isn’t exactly home free either as their complaints increased as well.
Hopefully Canadian telcos pay attention to this and up their respective games when it comes to customer service so that their customers are much happier than they are right now.
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This entry was posted on January 14, 2026 at 2:06 pm and is filed under Commentary with tags CCTS. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.