Cybersecurity researcher Jeremiah Fowler recently discovered 3 separate databases that were neither password-protected nor encrypted and contained a total of 3.7 million chat log transcripts, audio recordings, and text transcriptions of phone calls exposing Sears Home Services.
The publicly exposed databases totaled over 4TB and contained:
- 2,116,011 txt files that exposed names, phone numbers, physical addresses, and user-submitted personally identifiable information (PII).
- 207,381 xlsx files and audio recordings totaling 415.2GB.
- 1,442,577 audio recordings of customers and their text transcripts totaling 3.9TB.
Jeremiah’s detailed findings are published on the ExpressVPN blog here: https://www.expressvpn.com/blog/searshomeservices-data-exposed/.
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This entry was posted on March 17, 2026 at 8:56 am and is filed under Commentary with tags ExpressVPN. You can follow any responses to this entry through the RSS 2.0 feed.
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Chatbot logs and audio exposed in data breach at major department store chain
Cybersecurity researcher Jeremiah Fowler recently discovered 3 separate databases that were neither password-protected nor encrypted and contained a total of 3.7 million chat log transcripts, audio recordings, and text transcriptions of phone calls exposing Sears Home Services.
The publicly exposed databases totaled over 4TB and contained:
Jeremiah’s detailed findings are published on the ExpressVPN blog here: https://www.expressvpn.com/blog/searshomeservices-data-exposed/.
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This entry was posted on March 17, 2026 at 8:56 am and is filed under Commentary with tags ExpressVPN. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.