RIM CEO: Buggy Software Is The “New Reality” Of Making Software For Smartphones…. WTF?

From the “I can’t believe he said that” department, comes this quote. Many users of the BlackBerry Storm have complained about buggy software that makes the device frustrating to use. Commenting on this was Research In Motion co-Chief Executive Jim Balsillie:

RIM co-Chief Executive Jim Balsillie said the companies made the crucial Black Friday deadline “by the skin of their teeth,” after missing a planned October debut. Mr. Balsillie said such scrambles — and the subsequent software glitches that need to be fixed — are part of the “new reality” of making complex cellphones in large volumes.

What Balsillie is basically saying is that users of smartphones have to tolerate craptastic software from device manufacturers instead of having devices that work right out of the box.

Sorry Jim, I don’t think so.

I remember the days when RIM made smartphones that were the best in the business becuase they worked… PERIOD. Now it’s clear from the top of RIM empire that they’re not even going to bother trying to make a quality product. That means that we the users suffer. I hope that Jim is aware that the big three car companies let their quality slip and look where they are now. Toyota is now the number one car maker in the world because consumers didn’t want to accept substandard crap.

Just for that comment Jimbo, I hope Apple takes your breakfast, lunch, and dinner by replacing every BlackBerry with an iPhone. You should know better and your users expect better.

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