Frequent readers of my blog will recall that I had experienced long hold times and frustrating customer service from Teksavvy when I had problems with my DSL connection. When I dug into the issue, part of the cause was the fact that their cable provider was not resolving issues in a timely manner. Now fast forward to today. The CRTC has posted a Telecom Part 1 application from a group called CNOC which is Canadian Network Operators Consortium of which Teksavvy is a member. The purpose of a Telecom Part 1 application is to resolve disputes between providers. In this case, CNOC wants the following according to the application [Warning: ZIP file]:
- Specific orders designed to improve a number of practices, procedures and processes followed by the Cable Carriers in providing wholesale services to ISPs.
- A series of Quality of Service Indicators designed to ensure that Cable Carriers comply with their existing legal duty to meet service intervals for installations, repair and disconnections with the same standards applicable to the Cable Carriers’ own retail operations. These Indicators are backed by a Rate Rebate Plan that creates a financial incentive for the Cable Carriers to meet the standards applicable to the Indicators.
The public has 30 days to submit comments. From there, the applicants then have 10 days to reply to the interventions. After that the CRTC then examines all of the written submissions and issues a decision. Kudos to CNOC for doing this because if an incumbent is not playing fair in terms of providing access to their networks as they are required to do, then they need to be held accountable. Hopefully in this case, they are held fully accountable.
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This entry was posted on October 3, 2013 at 3:29 pm and is filed under Commentary with tags Canada, CNOC, Telecom. You can follow any responses to this entry through the RSS 2.0 feed.
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Canadian ISPs Ask CRTC For Changes To Wholesale Model
Frequent readers of my blog will recall that I had experienced long hold times and frustrating customer service from Teksavvy when I had problems with my DSL connection. When I dug into the issue, part of the cause was the fact that their cable provider was not resolving issues in a timely manner. Now fast forward to today. The CRTC has posted a Telecom Part 1 application from a group called CNOC which is Canadian Network Operators Consortium of which Teksavvy is a member. The purpose of a Telecom Part 1 application is to resolve disputes between providers. In this case, CNOC wants the following according to the application [Warning: ZIP file]:
The public has 30 days to submit comments. From there, the applicants then have 10 days to reply to the interventions. After that the CRTC then examines all of the written submissions and issues a decision. Kudos to CNOC for doing this because if an incumbent is not playing fair in terms of providing access to their networks as they are required to do, then they need to be held accountable. Hopefully in this case, they are held fully accountable.
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This entry was posted on October 3, 2013 at 3:29 pm and is filed under Commentary with tags Canada, CNOC, Telecom. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.