Like most of you, I read Consumers Reports when I am looking for a new car. After all, a car is the second most expensive purchase you will make. Thus you don’t want to buy something that isn’t safe or is going to give you problems. Usually that means avoiding cars that Consumer Reports says do poorly on crash tests or aren’t reliable from a mechanical perspective. But now there’s a new metric. In car Electronics that allow you to pair your phone with your car, play music, or control the car. The Globe And Mail is running a story that mentions the following:
One of the main problem areas in the survey was in-car electronics, including infotainment systems. Of the 17 categories tracked, the area generated the most complaints, including buggy systems with screen freezes, touch control lag or a reluctance to recognize a cell phone or other device.
For instance, last year, Ford tumbled to nearly the bottom of the survey due to flaws in its touch-screen navigation and entertainment system, MyFord Touch.
And:
GM’s Cadillac brand fell the most in the survey, dropping 14 spots to No. 25 as its CUE infotainment system suffered from issues similar to Ford’s.
For Ford, MyFordTouch is a key feature that they promote along with fuel economy. Cadillac made a big deal of the CUE system when it came out with the ATS sedan as a key driver to buy it over the German rival BMW. In this day and age, if the in car electronics don’t work 100% of the time with no issues, you as a car company will lose sales and gain negative press. Just look at this Google search for MyFordTouch problems and CUE problems as examples of the latter. Clearly those two carmakers have some work to do. As for other carmakers, they aren’t off the hook as the carmakers who did well in this survey need to keep their eye on the ball so that they don’t end up on the negative side of this survey.
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This entry was posted on October 29, 2013 at 1:21 pm and is filed under Commentary with tags Cars, Consumer Reports. You can follow any responses to this entry through the RSS 2.0 feed.
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Consumers Reports Dings Carmakers With Flaky In Car Electronics
Like most of you, I read Consumers Reports when I am looking for a new car. After all, a car is the second most expensive purchase you will make. Thus you don’t want to buy something that isn’t safe or is going to give you problems. Usually that means avoiding cars that Consumer Reports says do poorly on crash tests or aren’t reliable from a mechanical perspective. But now there’s a new metric. In car Electronics that allow you to pair your phone with your car, play music, or control the car. The Globe And Mail is running a story that mentions the following:
One of the main problem areas in the survey was in-car electronics, including infotainment systems. Of the 17 categories tracked, the area generated the most complaints, including buggy systems with screen freezes, touch control lag or a reluctance to recognize a cell phone or other device.
For instance, last year, Ford tumbled to nearly the bottom of the survey due to flaws in its touch-screen navigation and entertainment system, MyFord Touch.
And:
GM’s Cadillac brand fell the most in the survey, dropping 14 spots to No. 25 as its CUE infotainment system suffered from issues similar to Ford’s.
For Ford, MyFordTouch is a key feature that they promote along with fuel economy. Cadillac made a big deal of the CUE system when it came out with the ATS sedan as a key driver to buy it over the German rival BMW. In this day and age, if the in car electronics don’t work 100% of the time with no issues, you as a car company will lose sales and gain negative press. Just look at this Google search for MyFordTouch problems and CUE problems as examples of the latter. Clearly those two carmakers have some work to do. As for other carmakers, they aren’t off the hook as the carmakers who did well in this survey need to keep their eye on the ball so that they don’t end up on the negative side of this survey.
Agree? Disagree? Post a comment and share your thoughts.
Share this:
Like this:
Related
This entry was posted on October 29, 2013 at 1:21 pm and is filed under Commentary with tags Cars, Consumer Reports. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.