Apologies from CEOs don’t happen every day. Thus when Yahoo CEO Melissa Mayer posted an apology on the company’s Tumblr blog to cop to the fact that they really have dropped the ball when it comes to Yahoo Mail, it got my attention. Here’s some highlights:
For many of us, Yahoo Mail is a lifeline to our friends, family members and customers. This week, we experienced a major outage that not only interrupted that connection, but caused many of you a massive inconvenience — that’s unacceptable and it’s something we’re taking very seriously. Unfortunately, the outage was much more complex than it seemed at first, which is why it’s taking us several days to resolve the compounding issues.
Yahoo Mail has been down or flaky since the 9th of December. The service is largely up now, but company is still working on restoring service for some users as I type this though. Mayer also goes on to say this:
Above all else, we’re going to be working hard on improvements to prevent issues like this in the future. While our overall uptime is well above 99.9%, even accounting for this incident, we really let you down this week.
We can, and we will, do better in the future.
They admitted that they had a problem. They committed publicly to doing better, and they apologized. More companies should follow this example as judging from the number of “likes” on this post, it’s a path that resonates with users.
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This entry was posted on December 16, 2013 at 9:17 am and is filed under Commentary with tags Yahoo. You can follow any responses to this entry through the RSS 2.0 feed.
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Mayer Posts Apology For Yahoo Mail Issues
Apologies from CEOs don’t happen every day. Thus when Yahoo CEO Melissa Mayer posted an apology on the company’s Tumblr blog to cop to the fact that they really have dropped the ball when it comes to Yahoo Mail, it got my attention. Here’s some highlights:
For many of us, Yahoo Mail is a lifeline to our friends, family members and customers. This week, we experienced a major outage that not only interrupted that connection, but caused many of you a massive inconvenience — that’s unacceptable and it’s something we’re taking very seriously. Unfortunately, the outage was much more complex than it seemed at first, which is why it’s taking us several days to resolve the compounding issues.
Yahoo Mail has been down or flaky since the 9th of December. The service is largely up now, but company is still working on restoring service for some users as I type this though. Mayer also goes on to say this:
Above all else, we’re going to be working hard on improvements to prevent issues like this in the future. While our overall uptime is well above 99.9%, even accounting for this incident, we really let you down this week.
We can, and we will, do better in the future.
They admitted that they had a problem. They committed publicly to doing better, and they apologized. More companies should follow this example as judging from the number of “likes” on this post, it’s a path that resonates with users.
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This entry was posted on December 16, 2013 at 9:17 am and is filed under Commentary with tags Yahoo. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.