For most of today, BlackBerry users were without e-mail or messaging. It started at around 9 AM ET but has since been fixed according to the CBC:
“BlackBerry can confirm that all service issues impacting some users in Canada and the Asia Pacific region have been resolved. Thank you for your patience,” Lisette Kwong, senior manager of corporate communications, wrote in an email to CBC News shortly before 3 p.m.
BlackBerry confirmed shortly after noon ET — about three hours after the problems began — that the service issue was affecting users in those two regions.
“Our technical team has identified the potential cause of the issue and has reduced its impact on customers’ service,” Kwong wrote at the time.
Interestingly, this only affected pre BlackBerry 10 users. If you have the latest and greatest from the company, you’re apparently okay. Now this isn’t the first time BlackBerry has had an outage and after a very serious one, they offered up free apps as compensation. So we’ll have to see if they do anything like that this time around.
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This entry was posted on March 4, 2014 at 5:18 pm and is filed under Commentary with tags BlackBerry. You can follow any responses to this entry through the RSS 2.0 feed.
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BlackBerry Users Suffer Messaging Outage
For most of today, BlackBerry users were without e-mail or messaging. It started at around 9 AM ET but has since been fixed according to the CBC:
“BlackBerry can confirm that all service issues impacting some users in Canada and the Asia Pacific region have been resolved. Thank you for your patience,” Lisette Kwong, senior manager of corporate communications, wrote in an email to CBC News shortly before 3 p.m.
BlackBerry confirmed shortly after noon ET — about three hours after the problems began — that the service issue was affecting users in those two regions.
“Our technical team has identified the potential cause of the issue and has reduced its impact on customers’ service,” Kwong wrote at the time.
Interestingly, this only affected pre BlackBerry 10 users. If you have the latest and greatest from the company, you’re apparently okay. Now this isn’t the first time BlackBerry has had an outage and after a very serious one, they offered up free apps as compensation. So we’ll have to see if they do anything like that this time around.
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This entry was posted on March 4, 2014 at 5:18 pm and is filed under Commentary with tags BlackBerry. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.