Something that is making the rounds today is the inability of some Internet users around the planet to get onto the Internet using a Belkin router. Users that are affected see a orange or solid amber light instead of the usual color. Apparently the source of the issue is a faulty firmware upgrade caused the devices to lose connectivity, but even users with automatic updates disabled are running into trouble which is weird.
Now Belkin has posted a workaround which involves changing your DNS settings to Google’s public DNS settings while they work on a fix. But this is not looking good from an optics perspective for Belkin. Just take a look at Twitter to see what I mean.
UPDATE: Belkin put out this Tweet a few minutes ago:
UPDATE #2: I just received this statement from my contact at Belkin:
I saw you posted about the issue that was affecting some Belkin routers yesterday. I was going to send you an update on that from Belkin, but it looks like you’ve already got it via Belkin’s tweet.
For whatever reason, the issue only seemed to affect those four Belkin routers and has been fixed. The rest of Belkin’s networking line and all Linksys routers were unaffected. Belkin is taking steps to make sure this doesn’t happen again.
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This entry was posted on October 7, 2014 at 5:01 pm and is filed under Commentary with tags Belkin. You can follow any responses to this entry through the RSS 2.0 feed.
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Users Of Some Belkin Routers Left Without Internet Access [UPDATED x2]
Something that is making the rounds today is the inability of some Internet users around the planet to get onto the Internet using a Belkin router. Users that are affected see a orange or solid amber light instead of the usual color. Apparently the source of the issue is a faulty firmware upgrade caused the devices to lose connectivity, but even users with automatic updates disabled are running into trouble which is weird.
Now Belkin has posted a workaround which involves changing your DNS settings to Google’s public DNS settings while they work on a fix. But this is not looking good from an optics perspective for Belkin. Just take a look at Twitter to see what I mean.
UPDATE: Belkin put out this Tweet a few minutes ago:
UPDATE #2: I just received this statement from my contact at Belkin:
I saw you posted about the issue that was affecting some Belkin routers yesterday. I was going to send you an update on that from Belkin, but it looks like you’ve already got it via Belkin’s tweet.
For whatever reason, the issue only seemed to affect those four Belkin routers and has been fixed. The rest of Belkin’s networking line and all Linksys routers were unaffected. Belkin is taking steps to make sure this doesn’t happen again.
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This entry was posted on October 7, 2014 at 5:01 pm and is filed under Commentary with tags Belkin. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.