I sometimes wonder how exactly Comcast stays in business when they tend to have some very epic customer service fails. Here’s the latest one via elliot.org where a Comcast employee puts onto paper what they think of a customer:
Lisa Brown, a volunteer for a missions organization in Spokane, Wash., contacted me yesterday because of a billing problem with Comcast, her local cable provider. The issue? The name on their bill had been changed from her husband’s name, Ricardo, to “Asshole” Brown.
Seriously.
Wow. That’s just stunning. Comcast was quick to address this though:
A few minutes later, I received a call from Steve Kipp, Comcast’s vice president of communications for the Washington region.
“We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change,” he said. “We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again.”
And if you want to see what they did, Comcast has issued a more detailed response to this incident.
It really amazes me that Comcast can get away with this stuff. Any other business with customer service this bad would be dead by now. The fact that they are unable to fix their customer service issues illustrates what kind of company they are. A bad one.
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This entry was posted on January 30, 2015 at 7:08 am and is filed under Commentary. You can follow any responses to this entry through the RSS 2.0 feed.
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Comcast Customer Service Strikes Again
I sometimes wonder how exactly Comcast stays in business when they tend to have some very epic customer service fails. Here’s the latest one via elliot.org where a Comcast employee puts onto paper what they think of a customer:
Lisa Brown, a volunteer for a missions organization in Spokane, Wash., contacted me yesterday because of a billing problem with Comcast, her local cable provider. The issue? The name on their bill had been changed from her husband’s name, Ricardo, to “Asshole” Brown.
Seriously.
Wow. That’s just stunning. Comcast was quick to address this though:
A few minutes later, I received a call from Steve Kipp, Comcast’s vice president of communications for the Washington region.
“We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change,” he said. “We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again.”
And if you want to see what they did, Comcast has issued a more detailed response to this incident.
It really amazes me that Comcast can get away with this stuff. Any other business with customer service this bad would be dead by now. The fact that they are unable to fix their customer service issues illustrates what kind of company they are. A bad one.
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This entry was posted on January 30, 2015 at 7:08 am and is filed under Commentary. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.