Norton Study Shows That Consumers Now More Worried About Their Virtual Versus Physical Security

Norton has released its findings from the Norton Cyber Security Insights Report, which sheds light on the ugly truths of online crime and the personal impact it has on consumers.

The report found that globally, consumers’ fear of online crime outpaces their physical-world fears with 62 per cent of consumers more worried about their credit card information being stolen online than 38 per cent concerned about the loss of credit card information from their wallets. Additionally, 47 per cent reported they have been a victim of cybercrime. In Canada:

  • More than 7 million people have been victims of online crime in Canada in the past year
  • Seven in 10 believe identity theft is more likely than ever before
  • More than half of parents believe online bullying is more likely for their children than physical bullying at school

There’s more. You’d think that Baby Boomers wouldn’t be as savvy when it comes to being safe online. But you’d be wrong. The report highlights safer online habits for Baby Boomers versus Millennials who show they throw caution to the wind with 35 per cent of Canadian respondents admitting to sharing passwords and other risky online behaviour.

Across the 17 countries surveyed, consumers lost an average of 21 hours over the past year dealing with the fallout of online crime and nearly $358 per person – totaling roughly $150B. On top of this loss, cybercrime takes a true emotional toll with 40 per cent of consumer cybercrime victims in Canada reporting feeling furious after becoming a victim. Further, in Canada:

  • 85 per cent of respondents said they’d feel devastated if their personal financial information was compromised
  • Seven in 10 consumers would rather cancel dinner plans with a best friend than have to cancel their debit or credit card due to cybercrime
  • 60 per cent would rather go on a bad date than have to deal with customer service after a security breach

Despite concern and awareness of cybercrime, consumers are overconfident in their online security behaviours. When asked to grade their security practices, they consistently award themselves a solid “A.” But in reality, most are not passing the most basic requirement of online security: password use.

  • More than one in four Canadians do not have a password on any device
    • Of those using passwords, one quarter (24 per cent) have shared them
  • Canadians are sharing passwords to sensitive accounts. Of those sharing passwords, more than one quarter shared the password to their banking account, and more than half (52 per cent) shared their email password.
  • Ironically, seven in 10 believe it is riskier to share their email password with a friend than lend them their car, yet half of those sharing passwords do just that.

To learn more about the real impact of cybercrime and how consumers can protect their digital information, go here for more information.

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