As I type this, Canada Post and the union who represents postal workers are engaged in contract talks that are not going well. A strike could happen at any time with 72 hours notice, but both sides have agreed not to pull that trigger just yet and are still talking. But businesses are not taking any chances and many decided to shift mail and package delivery to Purolator Courier, which happens to be owned by Canada Post. The problem is that Purolator weren’t ready for this and as a result people aren’t getting their deliveries in a timely manner, customer service is hard or impossible to get to, and the company has even gone as far as to temporarily drop time and day guarantees altogether. All of this has resulted in the hashtag #PurolatorFail to start trending in Canada. If you look at that hashtag, here are some of the Tweets from angry customers that you will see:
You get the idea. Companies have to remember that if their customer service goes south, people will put it on Twitter, Facebook, or any number of other social media platform. If their customer service REALLY goes south, it will trend nationwide or worldwide. That’s not good if you want to stay in business. Hopefully Purolator has figured that out and takes corrective action to make this go away.
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This entry was posted on July 29, 2016 at 12:26 pm and is filed under Commentary with tags Twitter. You can follow any responses to this entry through the RSS 2.0 feed.
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#PurolatorFail Hashtag Trends In Canada On Twitter
As I type this, Canada Post and the union who represents postal workers are engaged in contract talks that are not going well. A strike could happen at any time with 72 hours notice, but both sides have agreed not to pull that trigger just yet and are still talking. But businesses are not taking any chances and many decided to shift mail and package delivery to Purolator Courier, which happens to be owned by Canada Post. The problem is that Purolator weren’t ready for this and as a result people aren’t getting their deliveries in a timely manner, customer service is hard or impossible to get to, and the company has even gone as far as to temporarily drop time and day guarantees altogether. All of this has resulted in the hashtag #PurolatorFail to start trending in Canada. If you look at that hashtag, here are some of the Tweets from angry customers that you will see:
You get the idea. Companies have to remember that if their customer service goes south, people will put it on Twitter, Facebook, or any number of other social media platform. If their customer service REALLY goes south, it will trend nationwide or worldwide. That’s not good if you want to stay in business. Hopefully Purolator has figured that out and takes corrective action to make this go away.
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This entry was posted on July 29, 2016 at 12:26 pm and is filed under Commentary with tags Twitter. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.