Bullying of LGBT Employees In Tech Industry Costs Billions: Kapor Center for Social Impact

n April, 2017, study conducted by Oakland non-profit Kapor Center for Social Impact, the Tech Leavers Study [Warning: PDF] — the first of its kind — has taken a detailed look at discrimination in the tech industry, citing an annual loss in the sector of about $16 billion.

The study conducted a national survey of over 2,000 adults who left a job in a technology-related industry or function within the last three years. Nearly 40 percent of those who left cited unfairness and mistreatment as their primary reasons for leaving. With an average cost of replacing a professional tech employee at $144,000 due to lost productivity, recruiting, salary, etc., a large tech company with 10,000 engineers would lose approximately $27 million per year by allowing a culture of discrimination to persist.

While bias and unfair treatment in tech is becoming more and more high-profile — thanks in large part to breaking news stories regarding toxic work environments at Uber and other tech companies — what has not been as well-documented is the treatment of tech’s LGBT employees, who have experienced the most bullying in comparison to their peers, the study reports. Twenty percent of LGBT employees had been subjected to bullying in the workplace, often citing mistreatment as the number one contributing factor in their decision to part ways. Public humiliation or embarrassment was more prominent among LGBT employees as compared to other groups.

While employees of diverse backgrounds left employment due to unfairness, their experiences differed according to race, gender and sexual orientation. Nearly one-quarter of men and women of color experienced stereotyping. Almost one-third of women of color were passed over for promotion—more than in any other group. One in ten women in tech reported experiencing inappropriate sexual attention.

The situation has spilled over into the governmental arena. There is concern on both sides of the aisle that the current administration will repeal an earlier executive order designed to protect LGBT federal workers from discrimination.

This sentiment is echoed by the study, which concluded, “Diversity and inclusion initiatives can improve culture and reduce turnover—if they are done right. Develop and implement a diversity and inclusion strategy that starts with unequivocal leadership from the CEO and executive team, is comprehensive, and implements multiple initiatives.”



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