Global Study Reveals Gap Between CEO Expectations for Digital Transformation and IT Organization Readiness

At a time when CEOs and executive boards are calling for a rapid transformation to digital business models, a worldwide study released by Commvault and Quadrant Strategies has uncovered an alarming gap between the expectations of management and the readiness of IT organizations. The study, “Measuring IT’s Readiness for Digital Business,” a survey of 1,200 IT executives and IT personnel in six global business markets released today at Commvault GO 2017, reveals that while many executives recognize the need to be able to lead their companies through digital transformation, IT personnel actually feel they lack the skillset, technology and bandwidth to create the data-centric foundation required for that digital change and future innovation.
As both public and private organizations shift to become modern digital businesses, a fundamental change is occurring in the IT market, a move from an infrastructure-centric to a strategic data-centric approach. Further accelerating this is the move to multi-cloud environments, to better prevent and recover from cyberattacks, comply with new data privacy regulations, and to use analytics to generate improved business insights.
The findings of the “Measuring IT’s Readiness for Digital Business” study further demonstrate that with this shift a more holistic approach to data management and a data-driven strategy to drive innovation and competitive differentiation is also taking place. Key findings of the survey include:
  • The Importance of Data – More than 50 per cent of respondents say “better data collection and management” and “new tools to analyze increasingly sophisticated data” are essential to the future success of their business.
  • Lack of Access to Data – More than 60 per cent of respondents, including IT executives and IT personnel, think they have access to less than half of their organizations’ data.
  • Perception Gap – While 41 per cent of executives believe their organizations understand and are prepared for innovation (already a surprisingly low number) only 29 per cent of IT personnel believe the same. Further, over a third of IT personnel think executives would feel concerned, anxious or panicked if they knew more about their IT department, while another 16 per cent said they’d be unhappy, angry or disgusted.
  • Lack of Bandwidth – Most IT executives prioritize day-to-day operations over innovation – and IT personnel follow their lead.
  • Lack of Skillsets – More than 50 per cent of IT personnel believe their roles will change radically and they will need to acquire new skills to stay relevant.
  • Lack of Technology – More than two-thirds of respondents believe their organizations are not prepared for migrating data to the cloud, protecting that data, or bringing together all data in the company.
  • Lack of Commitment to Putting Vision into Practice – More than 40 per cent of companies don’t yet have a formal, proactive plan for digital transformation.
Digital transformation is no longer a choice. Organizations must transform or die. For example, studies have shown that companies utilizing data-driven insights to make strategic decisions have improved their productivity by up to 33 per cent. Meanwhile, progressive companies, such as Schneider Electric and Great-West Financial, that have transformed their business models are future-proofing their organizations and reshaping their industries. The common theme among these companies is progressive CEOs and CIOs who recognized that a digital transformation vision was not enough. Instead, they enabled their IT organizations – through new skillsets and tools – to create a data-centric foundation that supported more cost-effective current operations while providing deeper business insights and the agility to support radical new ideas and new applications for doing business with customers.
Conducted in October 2017, ”Measuring IT’s Readiness for Digital Business” queried 450 IT executives and 750 IT personnel evenly distributed among Canada, France, Germany, Japan, Ireland, the U.K. and the U.S.
Additional details on “Measuring IT’s Readiness for Digital Business” can be found here.

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