My Fourth Trip To India: Part 5

Today was another day of interviews in terms of getting support agents. By the end of the day we had one more tech support agent identified. But we found a second candidate as well that we will consider. It depends on the two remaining interviews that we have tomorrow. We likely won’t get all four agents hired while I am here, and we are fine with that as we are prioritizing quality over quantity as that will get the best results for this tech support operation. Now, a couple of people have asked me via e-mail why I am helping to build this tech support operation. The fact is that I have built contact centers in the past and I actively consult on how contact centers can deliver the best possible service and how they can get the right staff on board. Thus this is totally within my wheelhouse.

Lunch today was a quick one as we had a lot of candidates that were being interviewed. We went into the Cyber Hub to a pizza place called Instapizza. The service was quick and the personal sized pizzas that we got were great. The Cyber Hub has a ton of places to eat and you could spend weeks exploring them. It’s simply a must do if you’re in Gurgaon.

After the business day was done, I returned to the hotel and did a workout. I did a 40 minute stationary bike ride followed by 12 minutes on the treadmill. Here’s the result:

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I must admit that my Apple Watch is really helping me to focus on working out which is a good thing as I am not keen on leaving the hotel to wander around. You might say that the warnings that I have received since I started to take on clients here in this country have really been ingrained within me. Speaking of the hotel, I can’t say enough good things about the Le Meridian Gurgaon. The food at breakfast and dinner are outstanding and the place is visually stunning. The staff here go out of their way to make sure that you have a good time while you stay in this hotel. Finally, it’s a short drive to the Cyber Hub if you want to go there for a night out. If you need to stay in Gurgaon, you have to choose this place.

Tomorrow is my final day in the country with a couple of interviews and to tie up some loose ends. Before I leave for the airport, I have to do a GoToMeeting with another client in North America to do some training. I also have a training session with a German customer tonight in India time. The fact that I am in India doesn’t stop me from having deal with other customers. Stay tuned for that.

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