Complaints Continue To Flood In About Nonda’s Smart Tire Monitoring System

I first started writing about the issues with galvanic corrosion that the Nonda Smart Tire Monitoring System has back in January of this year. There were a few more articles that I wrote since then. And I thought that things have quieted down on this front. But in the last two or three weeks, my inbox has been hit with a spike of people who are none to happy about the fact that they bought this product and either:

  • Had issues with galvanic corrosion
  • Didn’t know about the galvanic corrosion issues before buying the product.

Case in point is this thread on Nonda’s own forums which appears to have seen a similar spike in complaints. All the company seems to be able to do is apologize and either ship out a new unit, or refund the purchase price. There seems to be no indication that Nonda is actually trying to address this. A fact further highlighted by the addition of these words to an FAQ that is placed in an obscure part of the Nonda website:

Q7: What to do if I cannot screw the sensors off the valve stem? 

We recommend you to add oil and unscrew the sensor every two weeks especially in the winter season. That’s because antioxidation coating might be scratched during the installation occasionally and salt spread in snow would trigger the oxidation reaction. If you find the sensor is hard to remove, you may go to the local repairing store, replace the valve stem and contact us cs@nonda.us to return the set for replacement or refund. If you still want to use the sensors, we would recommend you to replace with the aluminum valve stem. 

Let’s count the ways that this is a #Fail.

  1. It doesn’t say what type of “oil” to use. For the record dielectric grease is what you should be using as that SHOULD stop this from happening.
  2. You’re unlikely to see this on the Nonda website unless you go looking for it. Plus if you buy their products through any other source such as Amazon, Best Buy or whatever, you’ll never see it. Which means that you’ll become one of the many people hit by this issue. Thus it make me think that this was placed here for plausible deniability reasons.

All this leaves me with the impression that Nonda isn’t addressing this issue in a way that stops this from happening. Instead I get the impression that they are dealing with each and every individual case of someone who can’t remove the sensors from the valve stems and hoping that this eventually subsides or goes away. Which is not a strategy for success in my mind as winter is only a few months away. And you can fully expect complaints to ramp up even more than they have already. And clearly the company has no plan to mitigate this for new customers, and address this for existing customers.

The bottom line is that by not taking swift and decisive action to remedy this, they are quickly ruining their reputation in the marketplace. And I suspect that they will find it really, really difficult to gain it back because when you don’t address issues with your product is a direct manner, consumers will never spend money with you ever again.

UPDATE: I just got these tweets from a reader:

I’m reaching out to a client who is also a material sciences professor at the University of Toronto for confirmation. But this does sound plausible to me.

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2 Responses to “Complaints Continue To Flood In About Nonda’s Smart Tire Monitoring System”

  1. Phil Brown Says:

    Thanks for great reporting on this. I saw a recent announcement that Target will be selling Nonda products in stores. It is possible that someone has rounded up the addresses of Target execs and written them about the tire issues.

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