SAP Labs Canada Appoints New Managing Director

SAP Labs Canada, the Canadian development centre for SAP SE, announces the appointment of Cindy Fagen as Managing Director. In this role, Cindy will lead the strategic direction of SAP’s product development and innovation hubs in Vancouver, Montreal and Waterloo, serving nearly 3,000 employees.

Previously SAP Labs Canada’s chief operating officer (COO), Cindy has been managing the business of the organization since 2014. Cindy brings an entrepreneurial spirit, while also offering continuity in this time of unprecedented global disruption. As COO, Cindy was a fierce champion of SAP.iO, SAP’s program to seed intrapreneurship among SAP employees, initiating venture studios in SAP Canada locations from coast to coast. She also spearheaded the implementation of innovation spaces and programs to advance employee learning, innovation and community partnerships.

Cindy also brings a tenure of strong technology experience in companies large and small. Before joining SAP in 2014, Cindy was president and founder of a digital media startup and spent many years in customer-facing leadership roles at organizations like Dassault Systèmes. She is passionate about advancing STEM education and supporting women in entrepreneurship.

Cindy will take the reins from SAP Labs Canada’s longtime managing director, Kirsten Sutton who is leaving SAP to pursue new opportunities.

Under their leadership, SAP Labs Canada has become one of Canada’s most revered employers – winning 20 top employer awards in 2019 alone- and is among the elite four of SAP’s 20 global innovation centres.

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