Nearly 50% Of Canadian SOC Teams Emotionally Overwhelmed By Security Alert Volume: Trend Micro

Trend Micro Incorporated today released results from a new study that reveals SOC and IT security teams are suffering from high levels of stress outside of the working day—with alert overload a prime culprit.

According to the study, which polled 2,303 IT security and SOC decision makers across companies of all sizes and verticals, 101 of those were Canadian, 70 per cent of global respondents say their home lives are being emotionally impacted by their work managing IT threat alerts. Nearly half (46 per cent) of Canadian SOT/IT security teams are overwhelmed by the volume of security alerts and 52 per cent admit that they aren’t entirely confident in their ability to prioritize and respond to them. It’s no wonder therefore that teams are spending as much as 25% of their time dealing with false positives.

These finding are corroborated by a recent Forrester study, which found that “security teams are heavily understaffed when it comes to incident response, even as they face more attacks. Security operations centers (SOCs) need a more-effective method of detection and response; thus, XDR takes a dramatically different approach to other tools on the market today.”

Outside of work, the high volumes of alerts leave many Canadian SOC managers unable to switch off or relax, and irritable with friends and family. Inside work, they cause individuals to turn off alerts (30% do so occasionally or frequently), walk away from their computer (46%), hope another team member will step in (46%), or ignore what is coming in entirely (36%).

With a staggering 65% of Canadian respondents, and 74% globally, already dealing with a breach or expecting one within the year, and the estimated average cost per breach USD$235,000, the consequences of such actions could be disastrous.

Trend Micro Vision One is the company’s answer to the struggles of SOC teams. Prioritized, correlated alerts using data from the entire IT environment help teams spend their time more wisely. Fewer alerts and stronger intelligence allow teams to regain balance in their work life and ease the emotional toll of security.

Research methodology

The survey was conducted among 2303 IT security decision makers in 21 regions. In Canada, 101 IT security decision makers were surveyed through online interviews by Sapio Research in April 2020 using an email invitation and an online survey. At an overall level results are accurate to ± 9.8% at 95% confidence limits assuming a result of 50%.

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