CommSafe AI: First-to-Market Software That Flags Toxic Workplace Emails And DMs

CommSafe AI, a leader in workplace conflict and violence prevention, announces the commercial launch of its first-to-market flagship product, CommSafe AI Safe Communication Software™. The software has received certification with ServiceNow, a leader in enterprise digital process automation tools. CommSafe AI also integrates with Microsoft products and Google Workspace accounts.

The CommSafe AI tool is a Software-as-a-Service (SaaS) product that in near real-time allows companies to get ahead of threats of conflict and violence in the workplace before they escalate to situations of physical or psychological harm causing costly lawsuits. The tool uses artificial intelligence (AI) models to analyze company communication to identify toxic behaviors and IP loss.

The smart and scalable software integrates into a company’s human resource workflow to capture in real time toxic email and chat communications among employees. In addition, CommSafe AI employs algorithms not only to identify toxicity, but also poor sentiments.

Because employees feel safer knowing their company is taking steps to protect them from harassment, they are focused and more productive. Equally important, company brand reputation remains uncompromised.

Earlier this year, CommSafe AI spent time beta testing its communication analysis tool with select clients and conducted toxicity audits to assess any threats companies are currently facing.

The company’s software release comes at a time when concern over conflict and violence are at an all-time high in the United States. A recent report, “2021 State of Protective Intelligence Report: The Outlook from Physical Security, Legal, Compliance and Risk Leaders,” showed top concerns for security decision-makers at U.S. companies include a dramatic rise in physical threats, lack of unified intelligence, and physical security challenges brought on by COVID-19.

For companies and employees worried about privacy concerns, the software does not monitor electronic communications; rather it scans and flags potentially toxic language and poor sentiment.

Certification by ServiceNow is only granted to Apps available in the ServiceNow Store and signifies that CommSafe AI has successfully completed a series of tests surrounding Now Platform® security, compatibility, performance, and integration interoperability. The certification also reflects that ServiceNow best practices are utilized in the design and implementation of CommSafe AI.

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