This Is The Worst Refund #Scam Email I Have Ever Seen…. But Let’s Talk About It Anyway

Scammers based in India clearly aren’t even trying to be good at scamming people anymore as this is the worst refund scam email that I have ever seen. This is the email that hit my inbox this morning:

This email is part of executing the classic refund scam. In short the scam goes something like this:

  • You get an email like this one in your inbox saying that services that you know that you don’t have are being renewed, and the money has been debited from your bank account.
  • You then call the phone number provided to dispute this charge.
  • The scammer talks you into getting remote access to their computer where they have you fill out some sort of form to get a refund. Fun fact: The form that they have you fill out will ask for a ton of personal information which can be used for identity theft.
  • The scammer will then have you check your bank account using the bank’s online services to see if you got refunded. But the scammer will use some sleight of hand to make it look like that they massively overpaid you. And then they will blame you for that.
  • You will then be bullied into refunding the overpayment by buying crypto, gift cards, and the like. Assuming that they just don’t steal your money straight from your bank account.

If you want an example of this, I got involved in helping an elderly couple with this sort of situation which I documented here.

Other scams that I have seen have used Geek Squad logos and the like to try and convince you to call the phone number. This one isn’t even trying to do that. On top of that, it’s clearly from an Indian based scammer as it uses words like “queries” and the quality of the English is borderline acceptable. But on the flip side, scams don’t have to be successful in volume to be successful. So perhaps trying hard isn’t a requirement if the scammers get a big payday.

There’s also the fact that this clearly didn’t come from Geek Squad:

Geek Squad doesn’t use Gmail.com for their corporate communications. They’re part of Best Buy which means that they likely would be emailing you from bestbuy.com in the US or bestbuy.ca in Canada.

Thus my advice is if you get an email like this, delete it and move on with your day.

Normally, this is where this sort of article would end. But because I was in a bit of a mood this morning as I despise scammers with a passion as they ruin lives, I took a different course of action which I do not recommend. I called the number and when I got one of the scammers on the phone, I simply said this and hung up the phone:

“Stop scamming people you benchode!”

Benchode is an Indian insult which you can get the definition of here. I had my number blocked so that he can’t call me back. And what was interesting is that there was a ton of people talking in the background which implies that this is a large scam call centre. Which means that they were very serious about scamming people.

Now again, I do not condone behaviour like this. But seeing as scammers are the scum of the Earth, I personally decided to call up and make a scammer’s day less enjoyable seeing as they make your life and the lives of those you love less enjoyable when they call.

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