Petro Canada for the last week has been dealing with what the company calls a “cybersecurity incident.” Which to the rest of us means that they have gotten pwned. It started last Friday and has been ongoing for the last week after the company confirmed that they had been pwned on Monday. I’ve been tracking this story since them and I wanted to prove an update. Apparently according to the company, debit and credit cards service is back on line:
Suncor Energy Inc. says it is making progress in resolving the customer disruptions that have occurred this week in the wake of a cyberattack against the oil and gas company.
The Calgary-based company says debit and credit transactions are once again available at most of its Petro-Canada retail sites.
Now I have not tested this personally. Thus I cannot confirm that this is the case. But browsing Twitter indicates that it may not be as people on Twitter today and yesterday are still complaining that paying at the pump is problematic at best. And Canada is heading into a long weekend as Saturday is Canada Day. Which means that if things aren’t 100% working by tomorrow, it will end badly for Petro Canada on a variety of fronts.
What is definitively still problematic is that their Petro Canada app is still not working as evidenced here:
When I tried this at just before 6AM this morning, it was still not working. That means you can’t pay for gas via the app. And if you don’t have a physical Petro Points card, which many don’t as Petro Canada did away with physical cards in favour of the app a few years ago, you can’t earn points towards things like free gas, nor can you redeem those points. Thus even if you can pay for gas using something other than cash, that’s one less incentive to get your gas At Petro Canada.
Petro Canada is in deep trouble here. We’re a week in and there doesn’t seem to be an end in sight. Customer’s buying habits have certainly changed and will not likely change back after this is over. Whenever that is. And if that’s not bad enough, there is no statement from Petro Canada about what happen, what data (be it their data or customer data) is at risk, and why we should ever trust them again. Let’s face it, even after this is over, whenever that is, Petro Canada and their parent company Suncor will have a very hard time in terms of assuring the Canadian public that they can be relied upon to deliver gas to a nation the size of Canada in a reliable manner.
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This entry was posted on June 30, 2023 at 9:08 am and is filed under Commentary with tags Petro Canada. You can follow any responses to this entry through the RSS 2.0 feed.
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Petro Canada Claims That You Can Pay Via Credit And Debit Cards Again… But Other Things Are Still Down After Getting Pwned
Petro Canada for the last week has been dealing with what the company calls a “cybersecurity incident.” Which to the rest of us means that they have gotten pwned. It started last Friday and has been ongoing for the last week after the company confirmed that they had been pwned on Monday. I’ve been tracking this story since them and I wanted to prove an update. Apparently according to the company, debit and credit cards service is back on line:
Suncor Energy Inc. says it is making progress in resolving the customer disruptions that have occurred this week in the wake of a cyberattack against the oil and gas company.
The Calgary-based company says debit and credit transactions are once again available at most of its Petro-Canada retail sites.
Now I have not tested this personally. Thus I cannot confirm that this is the case. But browsing Twitter indicates that it may not be as people on Twitter today and yesterday are still complaining that paying at the pump is problematic at best. And Canada is heading into a long weekend as Saturday is Canada Day. Which means that if things aren’t 100% working by tomorrow, it will end badly for Petro Canada on a variety of fronts.
What is definitively still problematic is that their Petro Canada app is still not working as evidenced here:
When I tried this at just before 6AM this morning, it was still not working. That means you can’t pay for gas via the app. And if you don’t have a physical Petro Points card, which many don’t as Petro Canada did away with physical cards in favour of the app a few years ago, you can’t earn points towards things like free gas, nor can you redeem those points. Thus even if you can pay for gas using something other than cash, that’s one less incentive to get your gas At Petro Canada.
Petro Canada is in deep trouble here. We’re a week in and there doesn’t seem to be an end in sight. Customer’s buying habits have certainly changed and will not likely change back after this is over. Whenever that is. And if that’s not bad enough, there is no statement from Petro Canada about what happen, what data (be it their data or customer data) is at risk, and why we should ever trust them again. Let’s face it, even after this is over, whenever that is, Petro Canada and their parent company Suncor will have a very hard time in terms of assuring the Canadian public that they can be relied upon to deliver gas to a nation the size of Canada in a reliable manner.
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This entry was posted on June 30, 2023 at 9:08 am and is filed under Commentary with tags Petro Canada. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.