Moneris Takes A Dirt Nap For 90 Minutes

I went to Canada Computers at noon today to grab an external hard drive for a customer. But when I went to pay, their Moneris card system was down. That forced me to run to a ATM which fortunately for me was only half a block away to pay for the drive. On my way back to my car, I noticed that some retailers on the street that I was on were putting up signs that said things like “Credit/debit down. Cash Only”. That’s when I knew something was up and sure enough, I was able to confirm that Moneris which is Canada’s largest payment processor had taken a dirt nap:

Credit- and debit-processing firm Moneris confirmed it experienced a network outage on Saturday amid widespread reports of problems with customer payment terminals in several parts of Canada, including B.C., Winnipeg and Ontario.

In an email to CBC News, the company said the outage lasted about an hour-and-a-half.

“Earlier this afternoon, Moneris experienced an intermittent network outage affecting our customers’ ability to process transactions for approximately 90 minutes,” a spokesperson said in the email.

“We have resolved the network outage and returned transaction processing to normal. Merchants may experience some transaction slowness while systems catch up.”

Moneris did not say how widespread the outage was. People posting on X, the social media platform formerly known as Twitter, reported problems in several parts of Canada, including B.C., Winnipeg and Mississauga, Ont.

Moneris called it a “network outage”. But this “network outage” also took down their corporate website. It’s online now but there are sections of it that simply do not work or return page not found errors. That makes me wonder if they got hit by a denial of service attack of some sort. I’m speculating here. But based on what little we know about their “network outage”. And this 90 minute “network outage” resulted in lost sales for small businesses across the country. I wonder if those businesses will be compensated for that as people walking around with cash isn’t a thing these days? But perhaps people should be carrying cash as Interac was taken down as part of the catastrophic Rogers outage last year, and that hurt both retailers and consumers. What do you think? Leave a comment below and share your thoughts.

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