Ooma Telo – A Quick But Overdue Follow Up

Back in January I wrote a review about the Ooma Telo VoIP phone system. At the time I promised that I would follow up. And that took longer than I expected because to be frank, nothing much has gone wrong except for one thing that I will cover in a moment. The call quality remains excellent and she’s has had no problems. In short it’s been rock solid and she’s had no complaints.

The only thing that has gone wrong was that the client forgot to update her credit card with Ooma and that broke her phone service for a few days. On top of that Ooma’s emails warning her of this went to her spam folder. But one phone call to Ooma’s support on a Saturday afternoon sorted all of that out. I will also note that the wait time was under a minute and the problem was resolved in under 30 minutes as resolving the issue required a power cycle of the Telo device which takes 15 to 20 minutes to do.

The bottom line is that the Ooma Telo is a reliable product that I would recommend without hesitation. Their support is great, and I honestly can’t find anything negative to say. If you are looking to use a VoIP phone system to give you an affordable home phone line, the Ooma Telo is worth your time to take a look at.

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