The IT Nerd

Let me get you up to speed here. Last weekend I wrote about Imperial Oil which is the parent company of Esso and Mobil here in Canada transitioning to a new contactless payment app. Replacing what I considered to be the best contactless payment app in a two app shootout a year ago. In the process, I was unable to log into the app when I went to use it for the first time. I did some troubleshooting, gave up, and submitted a help request to Imperial Oil. As I type this, I have never heard from them. This is bad because not responding to requests from your customers when they need help creates a very negative customer experience and dis-incentivizes them from doing business with you.

However, I did test the app this morning for giggles and I was finally able to log in. So whatever issues that they had on their back end are clearly resolved. But it did push me to try the Shell app to see what that was like. And I will have a review of that online on Monday. That wouldn’t have happened if the Esso/Mobil app didn’t work. Thus I guess I have to thank Imperial Oil for prompting me to look at the Shell app and telling all of you about it.

Finally, since I am all about keeping things fair. I am posting this to Twitter and tagging Imperial Oil so that if they have a comment on my experience, they can give it as I’d really like to hear about why the app stopped working, and why they didn’t respond to the request for help that I left here. Let’s see if they actually do respond.

This entry was posted on December 14, 2023 at 10:36 am and is filed under Commentary with tags Esso. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.