New research from Scalable Software has revealed that IT departments are struggling to evolve and adapt to the new hybrid digital workplace, leading to significant loss of productivity for millions of workers. The survey of 400 US and UK IT decision makers (ITDMs) found that, on average, employees lose nearly four hours a week (3.78) because of digital employee experience (DEX) failings. Despite being aware of the impact poor digital experiences and digital friction have on productivity, IT teams lack the data to identify problems and optimize experiences.
An overwhelming majority (90%) of ITDMs in both the US and UK say their organization suffers from “productivity paranoia” over hybrid working. Yet, the research finds many businesses still use traditional productivity measures which are not relevant in hybrid digital workplaces – so in reality are unable to accurately assess productivity or identify where blockers occur. For instance, businesses are relying on insufficient metrics such as work output (67%), line manager assessments (56%), time tracking software (51%), and employee self-assessment (48%). The risk of relying on such limited and subjective methods is conflating an output or being present online with being productive.
Previous research from Scalable Software found that 43% of knowledge workers say poor digital employee experience (DEX) has reduced their job satisfaction, while 29% say it has made them want to quit. Moreover, ITDMs and knowledge workers both identify the same top three causes of poor DEX; having to toggle between applications repeatedly to complete a task, applications that repeatedly freeze, crash or load slowly, and too many communication channels to manage resulting in “notification overload”. However, while there is a common understanding between workers and ITDMs of the major challenges, IT departments are still largely using reactive metrics to analyze DEX, including volume of IT support tickets/requests (67%), service desk performance (60%) and employee self-assessment (48%).
To successfully analyze productivity through improved DEX, organizations need to deploy platforms that can collate and distill data from every endpoint so that IT departments can accurately measure and analyze all workflows across the enterprise, regardless of whether staff work from home or in the office. These capabilities enable IT departments to proactively deliver exceptional digital experiences that help keep all employees productive and engaged.
To download the full report, The evolution of the IT department: From break/fix to the backbone of the modern enterprise, please visit: https://www.scalable.com/2024-digital-employee-experience-new-research
Methodology:
The research was commissioned by Scalable Software and conducted by independent research company, Sapio Research. Fieldwork was conducted in March and April 2024. Respondents consisted of 400 senior IT decision makers in organizations with more than 1,000 employees across the UK and the US.
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This entry was posted on May 22, 2024 at 11:25 am and is filed under Commentary with tags Scalable Software. You can follow any responses to this entry through the RSS 2.0 feed.
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New Research From Scalable Software Finds That Bad Tech Is Costing Millions Of Workers Almost 4 Hours Per Week
New research from Scalable Software has revealed that IT departments are struggling to evolve and adapt to the new hybrid digital workplace, leading to significant loss of productivity for millions of workers. The survey of 400 US and UK IT decision makers (ITDMs) found that, on average, employees lose nearly four hours a week (3.78) because of digital employee experience (DEX) failings. Despite being aware of the impact poor digital experiences and digital friction have on productivity, IT teams lack the data to identify problems and optimize experiences.
An overwhelming majority (90%) of ITDMs in both the US and UK say their organization suffers from “productivity paranoia” over hybrid working. Yet, the research finds many businesses still use traditional productivity measures which are not relevant in hybrid digital workplaces – so in reality are unable to accurately assess productivity or identify where blockers occur. For instance, businesses are relying on insufficient metrics such as work output (67%), line manager assessments (56%), time tracking software (51%), and employee self-assessment (48%). The risk of relying on such limited and subjective methods is conflating an output or being present online with being productive.
Previous research from Scalable Software found that 43% of knowledge workers say poor digital employee experience (DEX) has reduced their job satisfaction, while 29% say it has made them want to quit. Moreover, ITDMs and knowledge workers both identify the same top three causes of poor DEX; having to toggle between applications repeatedly to complete a task, applications that repeatedly freeze, crash or load slowly, and too many communication channels to manage resulting in “notification overload”. However, while there is a common understanding between workers and ITDMs of the major challenges, IT departments are still largely using reactive metrics to analyze DEX, including volume of IT support tickets/requests (67%), service desk performance (60%) and employee self-assessment (48%).
To successfully analyze productivity through improved DEX, organizations need to deploy platforms that can collate and distill data from every endpoint so that IT departments can accurately measure and analyze all workflows across the enterprise, regardless of whether staff work from home or in the office. These capabilities enable IT departments to proactively deliver exceptional digital experiences that help keep all employees productive and engaged.
To download the full report, The evolution of the IT department: From break/fix to the backbone of the modern enterprise, please visit: https://www.scalable.com/2024-digital-employee-experience-new-research
Methodology:
The research was commissioned by Scalable Software and conducted by independent research company, Sapio Research. Fieldwork was conducted in March and April 2024. Respondents consisted of 400 senior IT decision makers in organizations with more than 1,000 employees across the UK and the US.
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This entry was posted on May 22, 2024 at 11:25 am and is filed under Commentary with tags Scalable Software. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.