Coach Atlantic Leverages Cradlepoint to Improve Customer Experience 

 Cradlepoint, part of Ericsson, the global leader in cloud-delivered LTE and 5G wireless network and security solutions, today announced that Coach Atlantic Maritime Bus, the largest motorcoach transportation provider in Atlantic Canada, has selected Cradlepoint as its technology provider to deliver internet connectivity onboard its fleet of 250+ vehicles across Prince Edward Island, Nova Scotia and New Brunswick.

Coach Atlantic serves a variety of customers including tours and school sports teams, and has been delivering Wi-Fi to its passengers for over 10 years in line with the company’s dedication to offering great service and amenities. However, over time the company found it was running into issues with the connectivity solution it was using. Uptime was becoming problematic, and maintenance and troubleshooting became more difficult and time consuming — causing frustration for drivers and the IT department, while also costing more money. 

The company made the decision to look at a different solution, and after reviewing several options selected Cradlepoint’s IBR1700 dual modem ruggedized router to roll-out across its fleet, including NetCloud Service for management, service updates and more. The solution delivers access to passengers and drivers on one network.

Providing full-featured routing, security and Wi-Fi, the IBR1700 is a Gigabit-Class LTE networking offering that extends connectivity across a wide range of in-vehicle solutions used by fleets including mass transit, commercial trucks, first responders and near-shore vessels. NetCloud is included with the IBR1700 as an all-in-one subscription, providing a complete cloud management platform with specialized features for connecting, tracking, managing and troubleshooting in-vehicle networks. NetCloud allows Coach Atlantic to manage devices, set limits on data consumption, create web browsing content filters, and manage performance in real-time.

Better connectivity is on the minds of many Canadian business leaders over the next year, according to the recent State of Connectivity report, which found 25 per cent of Canadian business leaders expect improving their organization’s connectivity will grow their organization’s revenue by 10 to 14 per cent. 

Learn more about how Cradlepoint is working with Coach Atlantic in this case study

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