Here’s a new twist in the Delta Airlines gets taken down by the CrowdStrike snafu. Passengers who were affected by Delta getting taken down by the CrowdStrike snafu are now suing Delta. The lawsuit, filed by Sauder Schelkopf and Webb, Klase & Lemond on behalf of Delta passengers whose flights were canceled, alleges the following:
“[b]y the end of the weekend, nearly every airline had managed to recover and resume normal operations. Delta, however, did not resume normal operations. By the start of the workweek, Delta continued to cancel a staggering number of flights. On Monday, July 22, it was reported that Delta canceled more than 1,250 flights. These cancellations accounted for nearly 70% of all flights within, to, or from the United States that had been canceled on Monday. No other US airline had canceled one-tenth as many flights.” It is further alleged that Delta failed to give some affected passengers automatic refunds for canceled flights and often times conditioned its offer of partial reimbursements to passengers on a waiver releasing Delta of all legal claims passengers have against Delta.
And:
“While nearly every other airline recovered quickly from the July 19th ‘Tech Outage,’ Delta’s passengers remained stranded, waiting in lines for days trying to get to their destinations. When our clients sought refunds, Delta again failed to deliver. We look forward to litigating the case on their behalf,” said Joe Sauder of Sauder Schelkopf, an attorney for the passengers.
You can bet that Delta saw this coming. Which is likely why they are going after CrowdStrike for compensation. It will be interesting to see two things. One, if this gets certified as a class action lawsuit. And two, If Delta somehow drags CrowdStrike into this on top of their other pending legal action against them.
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This entry was posted on August 8, 2024 at 1:23 pm and is filed under Commentary with tags CrowdStrike. You can follow any responses to this entry through the RSS 2.0 feed.
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Ticked Off Delta Passengers Sue Delta Over The CrowdStrike Snafu
Here’s a new twist in the Delta Airlines gets taken down by the CrowdStrike snafu. Passengers who were affected by Delta getting taken down by the CrowdStrike snafu are now suing Delta. The lawsuit, filed by Sauder Schelkopf and Webb, Klase & Lemond on behalf of Delta passengers whose flights were canceled, alleges the following:
“[b]y the end of the weekend, nearly every airline had managed to recover and resume normal operations. Delta, however, did not resume normal operations. By the start of the workweek, Delta continued to cancel a staggering number of flights. On Monday, July 22, it was reported that Delta canceled more than 1,250 flights. These cancellations accounted for nearly 70% of all flights within, to, or from the United States that had been canceled on Monday. No other US airline had canceled one-tenth as many flights.” It is further alleged that Delta failed to give some affected passengers automatic refunds for canceled flights and often times conditioned its offer of partial reimbursements to passengers on a waiver releasing Delta of all legal claims passengers have against Delta.
And:
“While nearly every other airline recovered quickly from the July 19th ‘Tech Outage,’ Delta’s passengers remained stranded, waiting in lines for days trying to get to their destinations. When our clients sought refunds, Delta again failed to deliver. We look forward to litigating the case on their behalf,” said Joe Sauder of Sauder Schelkopf, an attorney for the passengers.
You can bet that Delta saw this coming. Which is likely why they are going after CrowdStrike for compensation. It will be interesting to see two things. One, if this gets certified as a class action lawsuit. And two, If Delta somehow drags CrowdStrike into this on top of their other pending legal action against them.
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This entry was posted on August 8, 2024 at 1:23 pm and is filed under Commentary with tags CrowdStrike. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.