I wanted to share insights from FICO’s recent Canadian and U.S Scams Impact Survey provide year-over-year data into how Canadians’ trust in banks’ scam protection and real-time payments measures up against U.S. consumers.
While Canadians confidence in their banks is encouraging. This gap in trust raises questions about whether Canadians’ higher confidence in their banks could leave them less prepared to anticipate evolving scam tactics and take proactive steps to protect themselves.
Some key insights include:
- 82% of Canadians are satisfied with their bank’s fraud resolution process, compared to just 67% of US consumers
- Only 12% of Canadians would switch banks over a poorly handled fraud case, compared to 19% of US consumers.
- On average 67% of consumers in both countries (66% US & 67% Canada) believe banks should reimburse scam victims all or most of the time.
Here’s an slideshow that graphically illustrates these and more insights:
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This entry was posted on March 22, 2025 at 8:24 am and is filed under Commentary with tags FICO. You can follow any responses to this entry through the RSS 2.0 feed.
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Fraud Prevention Month: A Cross-Border Look at Consumer Trust From FICO
I wanted to share insights from FICO’s recent Canadian and U.S Scams Impact Survey provide year-over-year data into how Canadians’ trust in banks’ scam protection and real-time payments measures up against U.S. consumers.
While Canadians confidence in their banks is encouraging. This gap in trust raises questions about whether Canadians’ higher confidence in their banks could leave them less prepared to anticipate evolving scam tactics and take proactive steps to protect themselves.
Some key insights include:
Here’s an slideshow that graphically illustrates these and more insights:
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This entry was posted on March 22, 2025 at 8:24 am and is filed under Commentary with tags FICO. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.