Is There An Issue With Apple TV+ Where User Accounts Are Being Locked Right After Purchasing?
I am asking this question because a reader of this blog pinged me via email on Sunday asking this question and directing me towards this Reddit thread which has a few people who have lodged complaints about their Apple TV+ accounts being locked hours or days after signing up for the service. I have to admit that I have not heard of this issue, but a quick search found a this thread on Apple’s own support forums. Not to mention this and this on Reddit. All of which have similar enough experiences to get my attention .
Now Apple does have this support document that offers some advice in terms dealing with this issue. But given that these Reddit and Apple Support Forums post exist, I wonder how effective this document is. Thus I am asking for your help on this. Have you had this issue? If so, how did you fix it? Or have you not fixed it? I’d love to figure out how widespread this problem is. Leave your feedback in the comments and let’s get a discussion going.
April 21, 2025 at 1:23 pm
This happened to me when I tried to sign up for the $3.99/month deal. I created an Apple account on my PC linked to my email address. I got the confirmation from Apple that the account was created, but all attempts to accept the offer failed – the web page would spin forever I tried this several times with different browsers but same result.
I installed the Apple TV+ app on my Android phone, but that only offered me the free 7-day trial, no mention of the $3.99 offer, so I did not accept anything from the app.
A few hours later I had to log back in, but that kept failing. Then I tried the password reset, was told my account was locked and I would have to wait for Apple to investigate and get back to me. Next day I got the e-mail that my request to access the account has been denied – no reason given.
My e-mail is still associated with an Apple account but I cannot log in to it, so I can’t delete it. Fortunately, I never entered any payment information for this account.
I don’t have any Apple devices, so maybe I’m just not worthy of watching Apple TV+?