Nexthink today announced new research exploring the challenges IT leaders face in preparing for the next wave of AI-driven digital transformation. Most IT leaders (92%) believe this new era of digital transformation will increase digital friction and less than half (47%) of employees have the requisite digital dexterity to adapt to technological changes. A further 88% expect workers to be daunted by new technologies such as Generative AI.
The Science of Productivity: AI, Adoption, And Employee Experience report details the findings of a survey of 1,100 global IT decision makers, with 95% of IT leaders saying the upcoming wave of AI-powered digital transformation will be the most impactful and intensive seen thus far.
But with IT spend set to reach $5.61 trillion in 2025, and $644 billion on Generative AI alone, it is clear that solving digital friction and improving the employee experience must become a priority, or risk undermining the impact of investments. Yet despite this, 42% of IT leaders admit they struggle to put exact monetary value on AI investments, while 93% want to improve their ability to identify underperforming investments.
The pace of change is relentless
IT leaders anticipate a 43% rise in the volume of applications being used over the next three years. In fact, 66% report that their organization rolls out a new application, tool, or platform every month. But this rapid expansion is stretching IT teams to breaking point, with 69% admitting there are too many users in the organization for IT to provide adequate adoption support for everyone. Without proper guidance, application rollouts suffer, leading to lower productivity (61%), reduced collaboration (51%), increased IT support tickets (46%), and higher employee dissatisfaction (46%).
To keep up with this accelerating change, IT leaders are clear on the need to improve digital dexterity across the workforce. 96% want to enhance their ability to accurately identify users’ digital friction, which would significantly strengthen digital transformation efforts. With AI reshaping the way people work, 96% say they need to enhance digital adoption support to help employees adapt to AI, with 95% highlighting that tailored digital employee experience (DEX) insights are more essential than ever. The impact of improving digital dexterity is clear: faster adoption of new tools (46%), higher productivity (38%), and enhanced innovation (37%).
To read the full report or to find out more about the new era of AI-powered digital transformation, click here.
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This entry was posted on April 24, 2025 at 9:12 am and is filed under Commentary with tags Nexthink. You can follow any responses to this entry through the RSS 2.0 feed.
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Digital Dexterity Crisis Threatens to Derail AI Transformation
Nexthink today announced new research exploring the challenges IT leaders face in preparing for the next wave of AI-driven digital transformation. Most IT leaders (92%) believe this new era of digital transformation will increase digital friction and less than half (47%) of employees have the requisite digital dexterity to adapt to technological changes. A further 88% expect workers to be daunted by new technologies such as Generative AI.
The Science of Productivity: AI, Adoption, And Employee Experience report details the findings of a survey of 1,100 global IT decision makers, with 95% of IT leaders saying the upcoming wave of AI-powered digital transformation will be the most impactful and intensive seen thus far.
But with IT spend set to reach $5.61 trillion in 2025, and $644 billion on Generative AI alone, it is clear that solving digital friction and improving the employee experience must become a priority, or risk undermining the impact of investments. Yet despite this, 42% of IT leaders admit they struggle to put exact monetary value on AI investments, while 93% want to improve their ability to identify underperforming investments.
The pace of change is relentless
IT leaders anticipate a 43% rise in the volume of applications being used over the next three years. In fact, 66% report that their organization rolls out a new application, tool, or platform every month. But this rapid expansion is stretching IT teams to breaking point, with 69% admitting there are too many users in the organization for IT to provide adequate adoption support for everyone. Without proper guidance, application rollouts suffer, leading to lower productivity (61%), reduced collaboration (51%), increased IT support tickets (46%), and higher employee dissatisfaction (46%).
To keep up with this accelerating change, IT leaders are clear on the need to improve digital dexterity across the workforce. 96% want to enhance their ability to accurately identify users’ digital friction, which would significantly strengthen digital transformation efforts. With AI reshaping the way people work, 96% say they need to enhance digital adoption support to help employees adapt to AI, with 95% highlighting that tailored digital employee experience (DEX) insights are more essential than ever. The impact of improving digital dexterity is clear: faster adoption of new tools (46%), higher productivity (38%), and enhanced innovation (37%).
To read the full report or to find out more about the new era of AI-powered digital transformation, click here.
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This entry was posted on April 24, 2025 at 9:12 am and is filed under Commentary with tags Nexthink. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.